Address: Henson House, Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3DF, United Kingdom
Phone: +441912668686
Rating: 4.4
based on 215 reviews.
Customer Service
Pros:
"Very pleased with Charlie I would definitely recommend him and Henson group to anyone."
"The staff were all friendly."
"Leanne went above and beyond to help me. She was very friendly and helpful and nothing was too much."
"Really friendly and efficient service and communicated really well throughout."
"Absolutely fantastic service from car salesman Lee he dealt with my the moment I walked though the doors of the showroom."
"The sales staff were polite, friendly, helpful and very knowledgeable when helping to find the right car for me and throughout the sale."
"Staff are very friendly and helpful. Especially Ramiz who went out of his way to ensure I had a good experience."
Cons:
"Endless fights with sales manager, repairs manager and sales person. The car is still not repaired properly."
"And they were absolutely useless with no backbone and didnt reply to messages and phone calls."
"Do not buy a car at this place."
"The customer service in this place is excellent when getting you to hand over your bank details, but as soon as that is done they do not want to know."
"Issue with car disgusting customer service chasing constantly for 6 months and no reply and it cost me £2500."
"If there were 0 stars that’s what we would give Hensons."
"Absolutely disgusted at their behaviour avoid at all costs!"
Car Purchase & Sales Process
Pros:
"Ramiz was straightforward, honest and as i found it later very accurate in his description of the car."
"Richard from Henson motor group just bought my car off me for a really good price, also no hassle and very quick turn around on collection."
"Second car I have purchased from Henson and wouldn't hesitate buying from here in the future."
"Car was ready when he said it would be and it was as easy as walk in sign a couple things take keys and go."
"Charlie was my salesman throughout my car buying process at Henson Motor Group. It was a such a smooth sailing process, from test drive to handover, thanks to Charlie."
"Richard just bought my Vauxhall Adam for the best price!! He was lovely and extremely proactive; he made sure the car was collected quickly so the settlement could be paid on time."
"Richard just bought my SsangYong Korando for a great price beating webuyanycar by a substantial amount. Nice guy very good communication and seamless transaction."
Cons:
"The day we collected the car we noticed a rattle coming from the front suspension and by the time we drove home the sound was quite noticeable."
"I also took out the extended warranty which tbh DONT its not worth anything and totally useless."
"Bought a car within days tmps light all valves losing air sometimes feels like it's dropping into limp mode stops letting you accelerate have release pedal then press again or have to drop a gear then keeps notifying me it needs a service very soon and now the eml light is on would not use or recommend ever."
"We were left to pay for a new Mercedes battery £175 (not covered by the warranty) and the noisy droplink clunk sound? That was a complete new set of brake discs and front pads £280 also not covered by the warranty."
"I went to look at a car here last week that I saw on auto trader, only to find that the car was priced at £500 more than the auto trader price."
"I can honestly say i will never buy another car from here again and definitely won't advise anybody else to follow my footsteps."
"Been sold an over price worthless piece of rubbish!"
After Sales & Warranty
Pros:
"We were assured that the MOT advisories were going to be taken care of and they were when we collected the car."
"Incredible service! Managed to get the car I always wanted and the budget was extremely affordable."
"Fantastic company! From viewing my car to the aftercare, the process has been faultless."
"This is a 5 star review as the after sales has been amazing from Ramiz."
"The after sales has been amazing from Ramiz, I had a small issue that was professionally handled with the customer service being executed to the highest level."
"When the car unexpectedly developed a fault after only 3 weeks Lee contacted John Hall in After Sales who ensured the car was promptly and efficiently repaired without any cost to myself."
"Hensons paid for the £50 diagnostic fee and this was covered with our warranty...hurray."
Cons:
"After sales service is virtually non-existent would not use again or recommend."
"The panoramic roof had been smashed and covered up with plastic wrap!"
"Purchased a 2015 Vauxhall Corsa in June as an upgrade, to cut down on the mounting garage bills that come with owning an older car. After a month I was hit with a £500 garage bill for new spark plugs, a new exhaust and new wiper linkage, the garage did not seem to care and brushed us off to the warranty company who told us it was wear and tear so we would not be able to claim."
"Most of the faults ‘are not covered in the warranty’ which he paid extra for."
"Bought a car July 2018 needs new air filter box replaced which the garage broke and also needs bonnet realignment to this day 2nd Feb 2019 still waiting for work to be carried out."
"if only they invested the same amount of time and effort in trying to Help a 'Valued Customer of Hensons Motor Group' instead of doing everything possible to wriggle out of their responsibility of a partial contribute towards repairing the car."
"Don't buy from these cowboys If after sales service, which your car will need if you buy from Hensons, means any to you."
General Experience & Satisfaction
Pros:
"Amazing service, very helpful staff member, Ramiz!"
"The cars themselves are looked after and the staff are very polite and friendly."
"I bought a VW Touareg here last week, and from start to finish everything was brilliant."
"Lee explained all aspects of the purchase clearly and took me through all of my options."
"We’ve just bought and are proud owners of a lovely Range Rover Evoque."
"I had bought a car from Henson's 3 years ago and they we're great, so I went back again."
"A huge thank you to Lee for making car buying so easy and pleasurable."
Cons:
"The general manager Ramiz sorted everything and helped us massively with getting the deal we wanted, he was super friendly and down to earth!"
"I found out the salesman to be generally argumentative and unfriendly."
"Will never set foot in this place again."
"The customer service has been shocking and nothing has been resolved despite continuously ringing up and complaining."
"Whilst the salesman was very pleasant and helpful, I was told by him that I could not get the same car with the same mileage for less within 100 miles."
"Currently in a battle with them as they're trying to wipe their hands clean of this."
"The rear breaks failed and the window jets never worked!"