Address: Unit 1, Bodmin Retail Park, Launceston Rd, Bodmin PL31 2GA, United Kingdom
Rating: 4.6
based on 161 reviews.
Customer Service
Pros:
"Justin did a good job of refitting my dash cam onto my new vehicle."
"Amelia was very professional and also spot on with the covid issues on the whole my experience was very satisfactory."
"Great service and friendly staff. Fitted the bulb quickly and in the pouring rain, with a smile."
"Kate and her team, were just fantastic."
"I couldn't have wished for a more friendly, helpful young lady, excellent customer service, thank you Kate for all your help 😊"
"All staff in the store & the lovely lady sorting my lights out, top class, super friendly."
"The team in store were really helpful with great customer service skills."
Cons:
"Their tools are fantastic, but they don't really do customer service."
"It’s lacking in customer service. Staff seem uninterested in helping."
"Awful store, no staff around to enable me to pay for my goods. It has been this way for far too long."
"Understaffed and on reduced hours. Colleagues trying to make it work but getting stressed due to pressure of not having enough staff."
"Store is either open or closed to the public because they can’t get the staff! And what staff do work, sometimes are in the wrong department and don’t know what you're talking about!"
"Wanted a ladies bike with child seat. Took ages to get staff's attention, they were quite disinterested."
"Not helpful at all and some staff are very rude and have a very worrying attitude."
Product & Service Quality
Pros:
"Changed the bulb in seconds.. Thank you Layton!"
"Their price was very competitive and no booking was required."
"The fitting was said to take around two hours and it pretty much did."
"Needed a new number plate for a trailer, the staff were quick, efficient and the product was good quality."
"All the products that I purchased were of good quality and a good price."
"Excellent service repairing my windscreen chip and price fair and repair done quickly."
"Had my bike serviced. Excellent work and am really pleased with the results. Staff were really helpful and knowledgeable."
Cons:
"Bought a hardwire kit for my dash cam and tried to fit it myself which was a waste of time."
"So your £5 fitting service for a new number plate is to remove the backing to the stickers and stick it on so badly it’s already coming loose 12 hours later?"
"Very poor. Bought a £500 bike, chain fitted was too long it slipped and hung from the bike, they shortened it, it snapped in the car park, they replaced it but left it with a stiff link it snapped again first time used."
"Availability is poor for parts, requiring them to be ordered, takes 4 days, then have to wait before they can fit the part which takes another couple of days!"
"A simple purchase of a headlight bulb and fitting turned into a complete lash up."
"The area for having the repairs done is a distance away and dangerously placed."
"An absolute fraud, with terrible service."
Staff Attitude & Professionalism
Pros:
"Justin helped my daughter find the best fitting car seat for her, he was very knowledgeable about the whole range and the fit."
"A very thorough and professional, yet personable service."
"Absolutely fantastic service, top boys."
"Kami was so helpful, professional and friendly too."
"Dan, the bicycle repair guy was so professional, kind, and helpful."
"Mike who was most helpful, polite and knowledge of all items I purchased was more than sufficient."
"Both the young guy who helped me find the products I needed and the mechanic lady, who advised and ensured my order was all correctly in place, were outstanding in their friendly, efficient and professional manner."
Cons:
"We walked in to be told they're only open for click and collect, but the man who worked there said because its so quiet we could go in... the other woman who worked there angrily approached me... She was extremely rude, and felt like she was speaking to me as If I was a child."
"Lousy attitude of female staff demanding reg no or she will not be able to serve me."
"When looking to buy a 200 piece tool set, I asked if I could have a look at it outside of the glass case. The very curt response was along the lines of 'no, why would you want to? You can see it through the glass case anyway, I can't do that'."
"Not a single person in the shop except the lad on the front desk talking to a female."
"The staff are not interested, walked away."
"Colleagues require training to boost their confidence."
"Went to Bodmin store from Liskeard to buy a kids bike, the attitude of the staff is awful."