Halfords - Newton Abbot Reviews Summary

Customer Service

Pros:

• "Very helpful store when I had a dash cam fitted. Very good work carried out by Marc and further explanations of how to use given by him."
• "Great customer service, putting the customer first and fully understanding their needs."
• "Staff were incredibly helpful and polite. Especially Richard."
• "Marc helped myself and my dad with choosing a baby car seat for my daughter and I highly recommend you go Halfords and speak to him! Very helpful and informative and couldn’t do enough to help!"
• "Cashier couldn't have been more polite and was assured I would have my window screen wiper replaced in 5 minutes, true to his word another attendant fixed the wiper with again a smile and nothing too much trouble."

Cons:

• "Customer service appalling on front desk totally disinterested. How do these people pass interviews?"
• "Awful customer service, I bought oil and was the only customer in the store, yet even thought it was raining and I'd spent £40 in the store I was told I would not be able to use the edge of the outside tent to top it up."
• "Daughters excitement of buying first big bike was soon depleted after lack of enthusiasm from member of staff. Little to no description of bike bought. Wouldn't use them again."
• "Took bike in for service, Missed a call from Halfords, recalled number went to a call centre, spoke to a lady and to be honest did not have a clue, then put me on hold the cut me off."
• "The guy behind the till today at 1:15 was extremely rude."

Product Availability and Selection

Pros:

• "Having two mountain bikes I wanted a three bike carrier and naturally looked online. After researching several options I went to Halfords for advice."
• "Price was reasonable for both the battery and the installation."
• "Great staff, really helpful. Pointed me in the direction of a product that made an hour and a half job of removing yellowing from my headlights into a 15 minute job."
• "A good size store situated on a retail park so easy parking."
• "Very good shop lots of quality products for your car, prices are a bit higher than some other auto shops but quality you have to pay for."

Cons:

• "Ordered scooter for granddaughter, message said in stock went to collect, wrong colour, on site system said two in stock…there weren’t any!!!"
• "Bought an empty Gas Cannister for £45 to exchange for a full one and was then told that they have no full cannisters and I would be lucky to find one."
• "Went to collect order and the wrong item was supplied. After pointing this out I was told rather abruptly that 'If I went back upstairs he would sort it'."
• "A simple click and collect order has turned into a half hour wait whilst the other members of staff randomly ignore customers leaving all the work to one individual."
• "Went in to look at buying a new bike but due to Covid the bike department didn’t have any stock."

Staff Expertise and Assistance

Pros:

• "John ran a diagnostic check on my car which confirmed I needed a new battery."
• "Iwas unsure which child seats to choose formy two grandchildren. I asked at the desk and the lady had a guy come and show me how to fit them into my car."
• "I was served today by Matt and his colleague. Both were very helpful looking up which fluid I required and informing me when best to add it (cold engine)."
• "The staff had a good knowledge of the product I was interested in."
• "Ben was amazing and helped me find the correct ones. Was really friendly and knowledgeable."

Cons:

• "Bought wiper blades a couple of weeks ago, using their pod. Advised me to buy the particular wiper for both sides. When fitting the prescribed wiper to near side, it wipes the door pillar."
• "One star, actually it should be NO stars, I bought a product, made a special journey for it, found it was faulty and unusable."
• "Meanwhile her colleague was outside and spent half an hour helping a customer. I guess its how much money you spend!!"
• "I booked my voodoo bantu mountain bike in for a free health check, and I was told my gears and breaks are all good and they can stop me safely and I was also told that my front driailer needed adjusting because it was too high and that halfords wouldn't do this for me."
• "Got some new headlamp bulbs fitted here a short while ago because my headlights had gotten quite dim. Found that this ‘fix’ actually made my headlights DIMMER!"