KFC Durham - City Retail Park Reviews Summary

Food Quality

Pros:

• "Not just served hot but fresh, chips were hot and tasted nice."
• "The food came out very hot and tasty, love KFC."
• "Food always served hot & great quality."
• "Food was good order was right."
• "Food always acceptable quality."
• "Amazing food, I loved the rice boxes and burgers."
• "Food was faultless for KFC."

Cons:

• "Food appalling chicken overcooked dry and stringy chips cold items missing from order every visit or delivery."
• "Food was lukewarm and the fillet very small and dry."
• "Food disgusting!... chips cold, chicken(little of it in the bucket, mainly bones) dripping in grease."
• "Food Cold both times, Chicken burnt outside but Raw in middle."
• "Food looked and tasted like it had been sitting all day. dry and not very nice."
• "Food kept too long and dry not what to expect from KFC."
• "The chicken was somewhat edible but was very hard and crusty and taste nothing like chicken!"

Service

Pros:

• "Fast service and polite staff."
• "Got served within a min of standing at till for hot food and then ice cream."
• "Drive thru in this KFC is usually quite quick."
• "Service was very quick, the young girl on the till was very pleasant and polite."
• "Very fast from order to payment to collection of food."
• "Donna is the best. Excellent customer service on till and table and excellent communication skills and ability to adapt to quick cleaning regulations."
• "Got to say this KFC is one of the best if not the best in Northeast, fast polite service, food was piping hot, delicious and all as ordered."

Cons:

• "Waiting time is just unacceptable. 35min for one order."
• "Waited 45 minutes for our meal and it was wrong."
• "Always wait ages at drive through myself and one other car were parked up for over 20 minutes tonight."
• "Service at this kfc is shocking. Waited 20mins at the drive through for our food."
• "Service however is very poor."
• "Customer service was terrible, when I asked where my bottle of pop was I was met with hostile defensive attitude."
• "staff were really rude and refusing to give a paying customer their food as they parked a bit further away than the staff wanted to walk."

Cleanliness

Pros:

• "The installations always are clean."
• "The place was clean."
• "very clean and friendly KFC."
• "Little bit cleaning needed but not enough to stop anybody from eating in."

Cons:

• "Couldn’t find a clean table because none of the tables had been wiped with a cloth and some tables were full of rubbish, food and rubbish on the floor at nearly every table, bins were completely full of rubbish."
• "Plenty of tables free but none of them clean."
• "Floors dirty, tables sticky and dirty, old food left lying around on floors tables and chairs, bins overflowing."
• "The cleanliness of the seating area is very poor, the floors are covered in litter mess and grime."
• "The restaurant was like a pig sty with food all over the floors, cups, straws, cartons strewn across tables, floors, benches."
• "Filthy tables and floors."
• "the place very dirty, a lot of food thrown on the floor and tables."

Management

Pros:

• "Well done to the team for all their hard work."
• "Kudos for the chances they give to young people etc."

Cons:

• "All in all a very chaotic atmosphere and clearly lacking in management."
• "This restaurant clearly suffers from very poor management and a shortage of staff."
• "If the Colonel could see or read this I'm sure he'd be looking for new management."
• "KFC used to have only teens working there, now it's adults I expected it to get better but no. Poorly managed."
• "The staff didn’t have a clue what they were doing."
• "Staff more interested in talking to each other than serving food."
• "Very chaotic inside, dirty tables both times."