KFC Bishop Auckland - Heritage Park Reviews Summary

Service Speed

Pros:

• "Drive-thru service is pretty fast and easy."
• "Some of the deals you see on the app however don't always seem to translate when you order it."

Cons:

• "Wasn’t busy, took 30 minutes to bring it out. This is the second time this has happened at this location."
• "Waited 30 minutes for our order. Paid extra for the watermelon drink and got standard Pepsi."
• "Came 2 hours late and cold and missing items."
• "Absolutely waste of money. My delivery come half of my items were missing."
• "Every time I drive-thru I'm asked to park up and wait for my food, even if I'm the only car there."
• "Waited over 40minutes.for food as did many others. Asked for a refund."
• "Food as expected of KFC and fast food, service is sooooooo slow."
• "Waited ages for meal drive thru, Ordered Zinger meal with hot chicken wings with gravy, 4chicken strip meal with gravy, Bucket for 1 meal with gravy."

Customer Service

Pros:

• "Service would have been 1 star if it wasn't for the well mannered and professional young woman dealing with us the way she did."
• "The staff are great and kind too. There is a collection point in the car park too if needed but I believe there are only two."

Cons:

• "The staff dont care whatsoever. Customer service non existent."
• "Rang the shop customer service is non existent couldn't redeliver my missing items."
• "Staff seemed very rude and unable to do their job not one person gave eye contact kept their heads down."
• "Customer service was disappointing, the staff were too busy chatting to listen to orders."
• "Server was polite enough but food took way too long to be served. Fast food drive through it is not!"
• "Absolutely the worst KFC ever! One window didn’t work, food was half out of order."

Food Quality

Pros:

• "Definitely not my best experience in there but their saving grace is that the food is delicious."
• "Only positive is that it was still the colonels recipe so the bits that came tasted finger lickin good."

Cons:

• "Chicken was dry and part of the order (fries) hadn’t been added to the bag."
• "Worst KFC I have ever had. Had to park up as usual for 20 mins then my bottle of pop was forgotten."
• "This has to be the most disgusting wrap out there. Its safe to say I won't be back to this branch of KFC again."
• "Not enough staff! Dealing with drive through waited 40 minutes for meal then 35 minutes for a sundae."
• "Got home cold overdone tasteless chicken; dried up beans; and cold gloopy gravy absolutely dreadful will not be going back!!!!"

Cleanliness and Hygiene

Pros:

• "Fresh food even late evening, although not a full menu at 22.45 but staff were very helpful in finding food on the menu that I wanted."

Cons:

• "The restaurant its self was absolutely horrible rubbish all over bins overflowing, table dirty."
• "Oh, and none of the tables were cleaned the whole time we were there. Joyous."
• "Absolutely filthy inside, asked three times for someone to come and wipe my table and three times I was ignored."
• "30 odd minute wait just for a few snack buckets and a drink, and looking at the rest of these reviews the long waits doesn't seem uncommon, also made the mistake of visiting the toilets absolutely filthy."
• "The dining area was absolutely filthy. No staff on duty there."