Kwik Fit - Chester-Le-Street Reviews Summary

Customer Service

Pros:

• "I had my vehicle repaired and all before I’d finished my breakfast."
• "The staff at Chester Le Street were very helpful and professional my car exhaust was very noisy so I first took it to Low fell branch were I was told I would have to bring it back next day before they could look at it."
• "Called in today with a noise on my car. Turned out to be a cover loose underneath. The lads sorted it in a flash and at no charge. Really friendly and helpful."
• "I had to call again myself two days later and it was the person I originally saw who was very polite and apologetic."
• "Brilliant customer service from Lee and the team at Chester-le-street."
• "Got served by Ross. Great customer service, very friendly, really helpful, fixed the car straight away and was cheaper than expected too!"
• "Staff were absolutely brilliant, came of the motorway early on a Saturday morning with a puncture. Replaced like for like in less than half an hour back on the motorway."

Cons:

• "Most mot’s update straight away it’s been over 6 hrs still not showing as passed the retest, unimpressed and probably the best deterrent for not using again.cheaper repairs elsewhere taking advantage of customers definitely so beware!!"
• "Absolutely shameful service. The staff are miserable with no personable skills."
• "I rang when my tyre bust. But they said to call RAC as they couldn't come out, I am disabled an they showed no helpfulness."
• "I had booked my MOT online and turned up at the garage to be told, they couldn't do the MOT, as the MOT tester was on long term sick! I had no correspondence to advise me of this."
• "Lady disabled driver pulled in here Sunday after my shift at hospital problem with tyres... couldn't even be bothered to come out of office, we are too busy today, two cars in there!"
• "Told to sit out in the garage doors wide open it was freezing cold with mask on and it took an hour to replace tyre as I suffer with chest problems."
• "Just rude and generally unhelpful."

Pricing

Pros:

• "The tyres were reasonably priced and I felt that they carried out the work in the proper manner."
• "Rang kwikfit up and was quoted £40 and a free brake check."
• "Online there was also a discount offer of 10% off 2 tyres which took the price right down to £148.60!"
• "When I collected the car later the same day it was actually cheaper!"
• "They were able to replace my tyre on a Sunday which saved me being late for work Monday."
• "Booked my Ford Mondeo Estate in to check tracking after front tyres prematurely wore out... Thought very reasonably priced."
• "Great service from the team. My car needed lots of tyres, job done well and quickly for a fair price."

Cons:

• "After the work was done the price came to 91 pounds for 1 tyre for a small 1 litre citroen c1 this was nearly 3 times more then the last time we had one fitted at a price of 35 pounds."
• "Absolute rip off! I will never take my car to this place for another service."
• "Charges for a full service are at least 15 pounds more than any nearby reputed garage/dealer."
• "Came to enquire about work needed on my rear calipers. Found the pricing completely excessive."
• "I was recently quoted (face-to-face at the Chester le Street garage) the princely sum of £199 for 2 tyres, fitted."
• "Whole exhaust fell off so limped here with it dragging and making an awful sound... Exorbitant price for two parts of my exhaust."
• "Price was totally ridiculous charged £32.98 for fitting plus £49.95 for alignment only went there because I thought it would have been cheaper than a Honda dealer it was actually £50 more expensive."

Professionalism

Pros:

• "Can not rate these guys professionalism enough."
• "Recently used for a tyre replacement... a full refund was provided. Very honest and professional."
• "Staff polite, helpful, friendly and approachable, car booked in same day."
• "Booked in my car for a free wheel alignment check and was dealt with professionally and quickly."
• "The staff were courteous and answered all my questions about the work and didn't try to create work which was not needed."
• "Customer service was fantastic and Declan sorted my query with ease."
• "Returning customer, would definitely come here again."

Cons:

• "Thieves."
• "I am absolutely staggered by the brazen lies I have been told by the staff of this garage, and concerned that if I didn’t have the mechanical knowledge/ confidence myself I could have been totally fooled by them."
• "you have charged me for a new valve which i did not need... OMG what such poor service yous provide."
• "Absolutely disgusting."
• "I would never use this garage ever and reading through the reviews I get the impression that we are not the only ones who have been shafted."
• "Whole exhaust fell off so limped here with it dragging and making an awful sound... Daylight robbers with no customer care at all."
• "Never trust a Kwik Fit fitter, I will never return to any Kwik Fit branch because of this today and pity anyone who chose's to use them and get ripped off. Absolute Joke."

Efficiency

Pros:

• "The service I received was quick, the process to be performed was fully explained, together with the cost."
• "My tyre pressure warning light came on unexpectedly on my way home from work last night... Such superb service."
• "Stopped here as my car was telling me my tyre pressure was low, got there for opening times at half eight, the young guy there saw me straight away."
• "They got my car booked in quickly."
• "All in all a very positive experience I'd highly recommend."
• "Great experience, went in with an issue that turned out to be something they couldn’t fix, but they investigated and told me what was wrong and didn’t charge for their time."
• "Fantastic service and speed 🙌 thank you."