Zing Zing Reviews Summary

Delivery Service

Pros:

• "Really liked the packaging & it all arrived when it was meant to."
• "Really good food that arrived surprisingly quickly - a really delicious Sweet Potato Rendang and a Firecracker Cauliflower that is so more-ish."
• "Fast and punctual delivery + fresh food = a beautiful culinary journey!"
• "Very tasty food, quick delivery service and friendly staff!"
• "The driver who delivered most recently to my house was brilliant."
• "Delivery time was very fast."
• "Delivery man was lovely and friendly."

Cons:

• "Food arrived 15 minutes late and around 1hour and 15 minutes from point of order."
• "We ordered for delivery. It never arrived. No apology, no explanation."
• "Despite the spilled food, I tried egg fried rice but it was full of salt!"
• "There was a trail of soya sauce all through my flat, as they had not secured one of the trays properly and the bag was torn."
• "When calling to let them know they made a mistake and food is missing they said there isn’t much they can do as they don’t have drivers."
• "Also, the food took 2 hours to arrive, they don’t answer the phone either."
• "When the delivery guy arrives, he has the wrong order. We had to wait another 20 minutes for our food."

Food Quality

Pros:

• "This is the best Chinese takeaway in London bar none."
• "The banana and nutella spring rolls are to die for."
• "It's such amazingly fresh, tasty food, not drowning in grease like other places."
• "The duck with pancakes is succulent and tasty - not at all dry."
• "The chicken wings had decent kick and the calamari was really good."
• "Really friendly delivery driver, so nice having veg that isn't drenched in thick sauce."
• "Absolutely amazing food! Had THE BEST tofu ever from this place, and can't wait to try the rest of the brilliant vegetarian choices they offer."

Cons:

• "The sweet and sour chicken was equally tasteless, dry and of no texture I can describe as food."
• "Truly one of the most disappointing takeaways i've ever had."
• "I had their chicken Pad Thai which tasted nothing like a pad Thai."
• "The noodles were quite sweet in flavour, super greasy and oily."
• "Terrible non-authentic food. The pad thai had almost nothing in it besides peppers."
• "The already small carton was only filled two thirds of the way. The noodles were still hard and clumped together."
• "Disgusting, brown, old, dry, and possibly re heated from frozen food."

Customer Service

Pros:

• "Finally a chinese take-away that's fresh, tasty and with amazingly speedy and friendly customer service."
• "Great loyalty stamp freebie scheme and delivery is always fast!"
• "The staff are great and the food is even better."
• "Customer service is pretty good as well. One girl always remembers me and makes an effort to chat."
• "Staff are always pleasant and deliveries are fast."
• "They seem to care what their customers think which makes a nice change from most places."
• "The delivery was prompt, and the driver was friendly - would definitely recommend Zing Zing!"

Cons:

• "Incredibly terrible and fraudulent customer service."
• "I found the people who took my call to be slow and unhelpful."
• "This place needs to be closed down already."
• "I called the restaurant, explained what happened and heard that i was lying and it was my problem."
• "If I could rate this 0 stars I would. I wouldn’t even consider to even imagine such poor service on even my worst enemy."
• "The people on the phone were so rude, passing me from one person to the other for about 5 mins."
• "The staff weren’t apologetic but instead made me feel unreasonable because THEY had a problem with their driver."