Address: 31 Maiden Ln, London, WC2E 7JS, United Kingdom
Phone: +442074942525
Rating: 4.4
based on 135 reviews.
Customer Service
Pros:
"All of the staff were welcoming and lovely, the vibe downstairs was great."
"Special thank you to Jam who looked after us very well."
"Very friendly door staff."
"Attentive servers contribute to this tranquility, ensuring every need is met with efficiency and friendliness."
"The communication from the management was great, kept me updated and reassured me of a group table."
"Servers are also great and always efficient, happy and polite."
"Jane, the drinks lady was also very helpful - no sullen faces here!"
Cons:
"I tried to call and book I’ve never had a worse experience the lady was horrible and hung up on me."
"Let's start with service. Poor!!! The supervisor who happened to be at the front desk was overly keen to send me over to the bar and was not willing to help sort out the confusion."
"Service was barely existent."
"The only minor negative was having to request beverages/bill numerous times as they didn't turn up each time we asked."
"Staff were not accommodating and made me feel uncomfortable with my order."
"Service was quite slow, may be because of the weekend."
"The only negative was our waiter, named Harshita, who was incredibly rude throughout the night."
Food Quality
Pros:
"The food was great, worth it for what we have spent."
"Food was delicious especially the saucy prawns which we ordered twice."
"The food tastes wholesome and fresh."
"Watching our food cooked in front of us which tasted absolutely amazing."
"The Hibachi steak and california roll were standout items."
"The egg fried rice stands out for its perfectly cooked grains and subtle yet rich flavor."
"Food was fresh and so delicious!"
Cons:
"I ordered Spicy prawns and rice, I received 4 small prawns and less than a handful of rice."
"However the food was unfortunately incredibly bland and quite expensive."
"The onion soup very bland, the egg fried rice was tasteless/ not worth the £3.50 additional charge."
"Having someone cook in front of you was a nice experience but the food was sooo bland."
"The food is 2/5."
"£30 for a chicken breast with 3 mushrooms...please avoid this place if you can."
"The food is good, but that's it, good, it's not exceptional, for the price you pay."
Atmosphere & Experience
Pros:
"Kids absolutely loved the experience, from start to finish can’t fault any of it."
"The theatre of the cooking as well as how good the food is made this an experience and a birthday to remember."
"It is a pleasure to see the chef do his magic right in front of you."
"Had a great time at benihana and was both impressed by the food and the artistic showmanship of our chef."
"The atmosphere was fantastic."
"the atmosphere was amazing"
"This immersive dining experience is a must try!! Our chef put on an entertaining show for us with funny jokes and entertaining tricks!"
Cons:
"Wouldn't likely go again, sadly."
"The chef's performance was below average."
"Ventilation was so weak that our clothes stank terrible."
"Very smoky downstairs. Kids could not stop coughing."
"Restaurant wasn’t a good standard for the price especially downstairs to steaming you will come out smelly like food no enough ventilation that is a bit down and is no where you can put your coat."
"Tonight I've probably had one of the three worst dinning experiences of my entire life."
"The only drawback was the chef Charlie who gave extra attention to one couple only on our table which was shared by 3 couples."
Value for Money
Pros:
"Worth it if you've never been before!"
"Food was pricey but with the performance you get I think it's worth it for special occasions."
"The food was quite expensive but definitely worth the cost!!!"
"It is a bit pricey but worth the price and it is indeed a place for celebrations (I lost count how many times the waiters/waitresses sang happy birthday)."
"You get what you pay for. Dinner and a show.... Thanks Benihana for another great evening."
"The lunch menu was very well priced and was more than sufficient for everyone in our group."
"Benihana Covent Garden is perfect for a special occasion, they look after you very well, food is amazing and portion sizes are great."
Cons:
"also a little pricey"
"considering the amount you pay (almost £45-50/meal) I was expecting softer and juicy premium steaks whereas our steak wasn't so good."
"It is expensive but it is a one a year / special occasion type of meal."
"Convenient location (went here before a theatre show) but is pricier than expected."
"Very expensive for a regular go-to."
"For sure I would never return"
"Do I recommend anyone to visit this restaurant? Definitely NO."