wagamama high street kensington Reviews Summary

Accessibility

Pros:

• "There’s a lift."
• "The Kensington High Street outlet is light and airy with big floor to ceiling windows."

Cons:

• "We are in our 70s and the stairs up to the restaurant are a challenge."
• "Lots of stairs to walk up before reaching the restaurant, there is a lift but they say it’s only for disabled and people with strollers."
• "We were shocked that we had to climb three flights of stairs, and only noticed on the way out that there was a lift for the disabled and pushchairs."
• "The restaurant is located on top floor and there was no elevator in sight. Also the stairwell was very Dingy looking."

Service

Pros:

• "Lovely, friendly, helpful staff."
• "Truly a fantastic lunch here made all the more enjoyable by excellent service."
• "Our server, Haile, was incredible! She gave us amazing food recommendations."
• "The staff is absolutely very helpful and charming and food quality is gorgeous."
• "Was looked after by a lovely Brazilian waitress."
• "The staff at Wagamama were extremely attentive and helpful, tailoring a meal which was very tasty."
• "We had another gorgeous lunch at Wagamama Kensington, there was plenty of space for us even though it was lunch time, and we had great service."

Cons:

• "Mains and starters were OK but service was terrible."
• "A disastrous service."
• "Unfortunately the staff hurried me to pay the bill before I finished my drink."
• "Definitely the worst service I've experienced in a wagamamma and it wasn't even busy."
• "The service was rushed or much rather non existent."
• "Member of staff on the phone was rude and upon collection food was cold."
• "Servers didn't want to seat us despite there being seats and treated us a nuisance."

Food Quality

Pros:

• "The food is great especially the chicken katsu and yaki soba."
• "The food was plentiful, well cooked and tasty."
• "The food was excellent amazing."
• "Also got the teriyaki beef donburi and they were both delicious."
• "We hade pad Thai with chicken and prawn, the food was delicious."
• "The food was wholesome, fresh and soulful."
• "The food was exceptional! Wagamama’s has impressed me with their service main course and dessert."

Cons:

• "The Kare Burosu Ramen (also vegan) was alright, the broth tasted a little too much like vegetable broth powder for my taste."
• "We found the ramen, usually the centrepiece of our Wagamama order, simply bland; the Ebi Katsu way, way too oily."
• "Food was full of veggies hardly any meat, was not happy with the lack of noodles lots of bean sprouts."
• "Fried duck dumplings, Yaki Udon, and miso were all bad and bland."
• "Chicken ramen broth was lacking any flavor, the chicken was stringy and overcooked and the ramen was over cooked to the point of being mushy."
• "One of the worst dining experiences in years! Phad thai had almost no noodles and without any taste what so ever, absolute garbage."
• "The chicken gyoza ramen was so tasteless that I had to pour in the sou sauce which I never do."

Value for Money

Pros:

• "Fast, friendly, fresh, fairly-priced."
• "Fed 3 for less than £50 including dessert for 2 of us."
• "The juices are really good too."
• "Food comes very quickly and at a decent price."

Cons:

• "Really overpriced overall (12 quid for basically just noodles)."
• "However like everything in London it was pricy. My whole meal ended up costing me £18, which I consider a lot of money."
• "£50 spent on poorly presented and badly cooked food."
• "Food the same as the rest of the chain, overpriced as well."

Atmosphere

Pros:

• "Good location, especially at the weekend, wasn't too busy compared to central london locations."
• "Atmosphere is so cosy and friendly absolutely will be back."
• "A nice peaceful Asian experience with a blend of gustatory dishes."
• "Superb Asian fusion food with a varied menu."

Cons:

• "Venue so dark I had to use a torch to read the menu!"
• "Can get very busy given its location on Kensington High Street."
• "It can get crowded and a bit noisy on peak times though."
• "The other customers around us were very loud and not very considerate so the room fills with noise and isn’t a pleasant place to spend a lot of time."

Payment and Privacy

Pros:

• "Easy to pay, no waiting for the bill. You just scan the qr code."
• "They also allow to pay your order through the web site."

Cons:

• "Unfortunately you can only pay via apple pay or card and not only have to scan a QR code to do so, but give them your name, email and phone number too."
• "Did not liked the option to pay by scanned QR code - actually the part where I must enter my names, email and other personal information."
• "For the payment you have to fill in a lot of personal information and card information which is a bit odd."

Staff Treatment

Pros:

• "The staff at Wagamama have become like a second family to me and the little toddler i look after."

Cons:

• "They treat their staff appallingly; someone who worked there at that particular branch, told me depression is rife and so are all kinds of bullying, demeaning behaviour towards staff and discriminatory practices."
• "Although the food was nice the host and staff were snappy, dismissive, and rude."
• "Overall rude waiters and absolutely TERRIBLE customer service."
• "Absolutely terrible service by staff."