Address: 31 Marylebone Ln, London, W1U 2NH, United Kingdom
Phone: +442079352931
Rating: 4.2
based on 147 reviews.
Service
Pros:
"The service is good and courteous."
"Welcoming and friendly staff."
"They dealt with our complaints well though."
"Staff was super friendly."
"The service here was really good too, although they were really busy but the staff always service with great smile."
"All staff were friendly and accommodating from start to finish, they were very patient."
"The service was top-notch and very friendly!"
Cons:
"Really poor service and it takes 30 mins to have first course, another 30 mins to have main courses."
"The only let down is the service. One of the ramens came in 5 minutes while we waited 20 min for the other to come."
"very poor service management. 20mins to have the first course, then nobody care you, and 30mins later, one of the second course come."
"Not enough staff available, it was very difficult to order."
"We tried to get the attention of wait staff to be dismissed with a wave of a hand."
"Service was just terrible."
"worst service we’ve experienced in years."
Food Quality
Pros:
"The food was great, delicious and authentic."
"We had an incredible sashimi and sushi boat."
"Food is really good for me!! Not even fusion !!"
"The fish, especially the toro and hamachi were extremely fresh."
"The food was delicious and authentic."
"The dishes were unbelievably umami!"
"The food was exquisite."
Cons:
"Soba noodles also came out very soft and soggy. The soba soup base was all watery!"
"Prawn tempura came out all soggy and can not even be considered as a Japanese tempura!"
"Unfortunately the noodles were way over cooked and a lil too soft."
"The food is really quite sub-par."
"Most ingredients were out of stock and they didn’t even have pork chashu for ramen!"
"Unseasoned chicken and soggy rice."
"The food is at best average - I ordered Tonkatsu Ramen and I have to say, for the price this restaurant is charging, is not worth it."
Ambience
Pros:
"The ambience was charming and calming."
"It's relaxing and dependable - fine Japanese comfort food."
"The atmosphere was great and the food was to die for."
"Atmosphere was the cherry on the cake, we got to eat on traditional Japanese tables where shoes are not allowed."
"The atmosphere of the restaurant, especially the basement, is very Japanese."
"Everything is perfect, from sashimi to dessert, even the tableware and sake cups are fabulous."
"Lovely atomosphire too!!!"
Cons:
"Being a sushi/sashimi place, it had abit of a smell of raw fish which although wasn’t pleasant to me."
"The decor seems quite outdated and dark."
"Flies in the restaurant and was told that they cannot do anything about it."
"The other parties in the basement were obnoxiously drunk."
"Upstairs felt so bright and impersonal, downstairs is sat on cushions rather than chairs."
"The place is dirty, sticky tables and menus. Completely unhygienic."
"Sat next to a screaming baby that the parents and everyone else ignored."
Value
Pros:
"Dirty cheap for a lunch deal, you won't enjoy this level of Japanese flavours and cuisine anywhere else for this price."
"For the quality of the food and services, amazingly inexpensive."
"Price was really reasonable for what it was."
"A high standard of mid-range Japanese food for a surprisingly reasonable price considering the area."
"Many of the sets seem to be expensive (>= £20) but are actually very large in terms of serving size."
"Great ambience, Good price for Central London."
"Reasonable prices and had a wonderful dinner."
Cons:
"Whilst the food merited the £75 a head price tag, the service and experience was more like £7.50."
"Portion-wise, it was rather small but if you top up £2.50 it comes with an extra bowl of rice and small pickled dishes."
"The sashimi slices were a little expensive but were thiccc cuts and tasted fresh."
"The meal is on a pricy side. Averaging £50 per person."
"Everything was over priced and there was no wagyu offer."
"The place is nothing like it used to be. They cut costs so much you have to spend £100 to feel full."
"Ramen was charged at 15. 50 pounds and was totally not worth the price and you get half a normal deformed boiled egg."
Management
Pros:
"They were able to accommodate us on a busy evening without a reservation."
"They accommodated our request to provide a choice of main on top of their normal set menu, decorated the room with balloons and a Japanese inspired heart motif."
"Service was fast and pleasant with even the chef giving her recommendations."
"Cocoro staff kindly suggested the use of Japanese style private room."
"Master Chef on the sushi counter was amazing with the intricate details of flowers and sushi placement."
"The service was perfect, we got all the dishes at the same time and didn't wait for too long."
"Really impressive services. Staff members were friendly and polite as well as efficient."
Cons:
"Closing time was 2230 and we went there before 2100 but they said last order had already finished."
"We waited 45mins for the Gyu-don, despite telling them we were in a hurry."
"Booked a table for 6:30pm but wasn't offered a table until 7pm; no apology from the staff whatsoever."
"I did a reservation three days ago, I told them that I would like to reserve a table for three in the tatami area. When we arrive, they didn't have a place for us."
"Waitress kept forgetting our orders and had to keep asking for our sushi and sashimi on when it’s going to come out."
"The restaurant does not allow for more than 1.5h for eating when you come in after 8:30pm! They would just close at 10pm no matter what !!! last order at 9:50pm."
"Since they have changed the ownership, the service and food has just deteriorated."