Workwear Express Reviews Summary

Quality of Products

Pros:

• "The quality of the vest is very good: strong stitching, hard wearing material, generous sizing (to wear over a jacket etc) well applied custom lettering and very bright reflective quality."
• "The embroidery on the products is very clear and neat, and on this front we have no complaints."
• "The aprons we ordered were of great quality and the colour was exactly as described."
• "The quality of the clothing is very good."
• "For the price, the aprons are of very good quality and the embroidery is excellent."
• "These trousers are, strong, got loads of pockets, super zip and very comfortable."
• "The goods provided are top quality."

Cons:

• "Clothing has arrived and shock they have edited our companies logo."
• "Hoodies missing logos, 2 weeks later and still not fixed."
• "The colours where way off."
• "The sizing inconsistency compared to previous orders was baffling, rendering the attire unwearable for many of our staff."
• "The quality of their garments are very poor because many of their clothes have fallen apart in the wash."
• "Shirts fraying and loose threads etc, poor embroidered logo with lettering fraying."
• "Ordered 25 beanies with embroidery a couple of weeks ago... BUT the quality was SHOCKING."

Customer Service

Pros:

• "Sharon at customer services is an unbelievable help."
• "She deserves a promotion 5 stars from me!"
• "It feels like she genuinely cares about your order and will do everything she can do get it sorted for you."
• "Got a very nice phone call from (I think it was) Rebecca who was actually really nice and helpful."
• "Customer service were fantastic and thorough."
• "Nicola on the customer service line was so helpful, in fact she was an absolute angel, when I called panicking about the delivery!"
• "Had such a pleasant experience here the other day, the woman who dealt with my query was so lovely and helpful."

Cons:

• "I've been yoyo'ed around from one sales advisor to another telling me different things."
• "Very unprofessional and unreliable."
• "Spoke to Kathrin on live chat who was one of the worst customer service advisers I have ever spoken to."
• "Confusing website, late dispatch, terrible customer service, offered me a refund, then they FORGOT to even process/send me the refund after 3 weeks of waiting."
• "The customer service is a joke."
• "Poor customer service and they have absolutely no communication within their team."
• "One of the worst customer experiences I've ever had."

Delivery and Turnaround Time

Pros:

• "The clothing was received in good time and is perfectly serviceable."
• "Each item arrived on time."
• "The final product was as received in good time and was as per the product guidance I received."
• "The items were also delivered promptly, which was important to us."
• "They arrived within four days!"
• "The delivery time has been prompt and I have not found they have exceeded a reasonable delivery time, especially when embroidering large quantities."
• "My order was delivered 2 days later."