Emblematic Ltd - Benton Schoolwear Store Reviews Summary

Customer Service

Pros:

• "Spoke with Jade in regards to getting a smaller size in track pants. Jade was extremely helpful."
• "Update: they have agreed to exchange the leggings and are delivering a replacement ASAP."
• "I'm very happy and I appreciate Glen really going the extra mile to make things right."
• "Been there this morning, I am running late appointment, but the guide person work there very helpful let me in when staff available."
• "Jade from customer service was incredibly helpful and got the uniform I needed sorted, despite all the issues they are having with coronavirus, social distancing and suppliers."
• "Rob and Emma are fantastic. I can’t say enough good things about the service we received yesterday from Rob who was managing the appointments on the door and Emma issuing uniform behind the desk."
• "Just wanted to drop a great review for Emblematic, and especially Jade who has been helping me with my order."

Cons:

• "customer service is absolutely appalling."
• "it was impossible to speak with anyone from Emblematic over the phone."
• "I have emailed customer service and they have not replied."
• "Been trying to get in touch via email since last week but no reply !!!"
• "Disgraceful customer service! Phone lines always conveniently busy, no response to emails."
• "Don't answer phones."
• "You aren't answering phone calls and haven't replied to numerous emails sent 🤬 avoid avoid avoid."

Ordering and Delivery

Pros:

• "Good ordering experience. Ordered my sons uniform (special order- printed initials) on 20th August. Arrived with no problems."
• "I put an order in to here and the wrong school bag was delivered. They very quickly sent the right one and asked me to send the other one back."
• "They arrived on time in excellent condition and are great quality items. Very impressed!"
• "I ordered 2 school jumpers for my daughter and was hugely impressed when they arrived two days later."
• "Absolutely fantastic experience this year... I ordered 19:10 and my order was delivered the NEXT DAY!"
• "I ordered them online at 10am this morning, got a confirmation email straight away and the kids brought the jumpers out with them at 3.15pm!! Now credit where credit is due, that was just amazing!!"
• "I was completely astonished when he dropped the order off on his way home that evening! Outstanding customer care."

Cons:

• "Wish, I had read these reviews before ordering it's now been 5 weeks, and no order."
• "Then I received only half of what I ordered and am still waiting to receive the rest despite the fact my kid needs to show up to school in uniform TOMORROW!"
• "Absolute Joke off a place -ordered uniform 2nd July- still not arrived no-one answers phone or even get a dial tone - emails are ignored."
• "Absolute disgrace, still waiting on my children's uniforms that we ordered over 5 weeks ago and paid for next day delivery!"
• "If I could give no stars I would. Orders are late every year, despite ordering before deadlines given by them."
• "Order online and you receive the goods 4 months later as out of stock."
• "Still waiting for uniform I ordered and paid for at the end of June/beginning of July."

Product Quality

Pros:

• "I think they have a very good service and their embroidery is indeed very good."
• "The embroidery is excellent and the customer service has been brilliant."
• "I have been delighted by the choice of colours and styles available."

Cons:

• "Would never recommend a company like this. They are taking advantage of their local monopoly, charging more than double for a pair of poor quality trousers."
• "Appalling service,ordered some school trousers for my son and they were faulty."
• "Just recieved order after waiting 5 weeks and the quality is disgusting for what we have paid and the sizes in every item are massive."
• "When it did arrive this is what I got - unfinished stitching, frayed seams, loose threads, name sewn in the wrong place."
• "Ordered uniform next size up from last years. There’s usually quite a difference between 2 sizes but this years 7-8 is exactly the same size as last years 5-6 so no good."
• "The stuff isnt even that clever."
• "Sept 2017 review: shame I cant see how to add photos because the iron on school badge... its lasted 3 weeks and has started to come off already."

Company Policies and Practices

Pros:

• "A straightforward place to purchase school uniforms for a list of schools."
• "Don't know anywhere else you can get a tailored skirt from."
• "There's not a lot of companies that would do this."

Cons:

• "These companies have a monopoly due to ridiculous school uniform rules."
• "Would never choose to shop here .we as parents are dictated to do so .poor quality clothing .sizes are ludicrous."
• "This shop has a monopoly as the only place to buy this school uniform, so I don't even have the option of going elsewhere."
• "Can’t imagine this company being around for next years uniforms. Absolute shambles of a company."
• "I find this company very unprofessional!!! they have taken on too much and can't cope."
• "Taking advantage of a school monopoly by charging adult prices for school uniform in anything bigger than 11/12 is disgraceful."
• "An absolute disgrace that we are forced to shop at only one place to buy the school uniform."