Halfords - Longbridge Road Reviews Summary

Customer Service

Pros:

• "Danny has absolutely smashed my preconceived ideas and I will absolutely be returning closer to Christmas to purchase a bike for my daughter from you."
• "Unlooked for amazing service. Order arrived as planned, very reasonable price."
• "Excellent, knowledgeable, friendly staff. Got a headlight changed recently and was really impressed with the warm and considerate customer service."
• "Staff helpful and friendly, thank you."
• "Excellent service from the Halfords staff today. I was struggling to find the correct wiper blades for my Hyundai and the staff were incredibly helpful in advising on the correct product."
• "Superb customer service today, while purchasing roof bars for our son's car."
• "The staff are always helpful, friendly and with a good knowledge of the product."

Cons:

• "Only 2 staff on shop floor, neither acknowledged me or offered to help."
• "very poor experience, took ages for anyone to acknowledge us being there to serve us."
• "Went to Halford in Plymouth today to change battery meet by someone called Grace, she wasted my time she have no clue what she's was doing grace very rude and disrespectful person."
• "However, no-one was around in the store to answer queries."
• "To my surprise, Grace approached me with a bad attitude and seemed unwilling to acknowledge the issue."
• "Worse experience. Stores are always understaffed, so big queue."
• "Customer service is very bad. They treat you like they don't care and their product knowledge is very low."

Product and Service Quality

Pros:

• "Experience tells me that Halfords is the 'Go To' place for error free windscreen wiper replacement."
• "Had a sound system fitted. Very efficient - booked up the time online and was seen on time."
• "We bought a small electric bike, A good deal and a nice bike."
• "The experience of on-line ordering is relatively easy."
• "Excellent store. The staff are so friendly and helpful. The store is well laid out so it's easy to find what you need."
• "A huge THANK YOU to Reese and Ollie who made my car functional again and helped replacing the clearly unusual battery."
• "A massive thank you to Ellen, Gena and Martin for their 5 stars service today."

Cons:

• "Halfords had fitted my car with the incorrect bulbs and bent the pins to make them fit!"
• "The instructions received by email unfortunately do not link together well."
• "Original click and collect order detailed for pick up 3/1/23 by 16.00. Got to store just after 0900 and only 1 item had arrived."
• "No one seemed to know how to fit the stabilisers."
• "If I could leave zero stars I would, the store damaged my screen whilst doing a chip repair, promised to cover the excess and then when I came to get the money they promised me they just kept fobbing me off."
• "Visited initially for a brake light, the day after was told my side light was out, thinking it may have been an issue from the initial fitting returned."
• "Even though the parts are life time warranty the staff struggle to find the correct parts, and order them even with the pictures to assist them."

Efficiency and Timeliness

Pros:

• "Popped in the store on the off chance of having a dash cam fitted. Gina is the name of the lovely lady who helped me decide which was the best option and managed to get me in for fitting."
• "Sale experience was good, I paid also for a mechanic to fit the part, and I was informed by the sales assistant that waiting time to fit it would be no more than 15 minutes."
• "I had a front and rear dash cam fitted, Tyler did the job in a little over an hour and called to say he was finished."
• "Massive thank you to the staff working Friday evening who stayed beyond their store close time to sort out my completely flat battery."
• "Brilliant! The staff were amazingly helpful."
• "Excellent advice on what was needed on my bicycles. The staff were very knowledgeable and explained clearly what needed to be done."
• "The whole process took less than 15 minutes from when I pulled up to when I left. I am very happy with the service provided."

Cons:

• "55 minutes later I was still waiting."
• "Went for battery check, said to wait in car with hazards on. Nobody came despite other cars arriving later and getting seen."
• "Just wasted 40 minutes of my dwindling life. Went in to get windscreen wipers for my Renault... After 25 minutes fitter arrived. Took wipers off, then realised those chosen wouldn’t fit."
• "After a VERY LONG wait - 1.5hours after our arrival the bikes were finally ready."
• "Waited 20 minutes today @15:15 just to collect a boxed bike. Only one member of staff available due to being told that most staff are on holiday and also that they were training someone."
• "Online ‘click and collect’ order was not ready at the time it was stated it would be; 2 of the 4 items were out of stock."
• "Never had notification that they were ready. Had the chase them up and told they will look into this and I will get a reply in 24 to 48 hours. Worst service ever."