Address: St Austell St, Truro, TR1 1SE, United Kingdom
Rating: 4.6
based on 141 reviews.
Customer Service
Pros:
"The service and friendly advice I received from Mary was fantastic."
"Staff were super helpful at Halfords. I ordered on the website but they were very informative and I was made aware of the care plan as well as getting the bike built for me."
"I was incredibly impressed with the service given."
"Alex is a huge credit to the store. Don’t allow him to leave!"
"Damien @0705 and Steven, were really supportive, their presentation, professionalism and personality was of the highest reput."
"Staff warm and welcoming and products easily found."
"Used this Halfords lots of times over the years, they have always been really helpful and friendly."
Cons:
"Absolutely awful and incompetent. I have 4 bikes and have ridden bikes for nearly 20 years. Recently brought my latest/newest Italian Bianchi bike to Halfords Truro twice."
"Its now been 12 days and still no sign of my wife's car and still no apology from Halfords! A truly dreadful customer experience."
"So I had a new battery fitted, went to pay and had forgotten my card... The manager made no efforts to come and speak to me."
"One MAJOR problem with this unit as we currently stand in lockdown. I needed something checked on my Volvo S80, after calling to find out whether their mechanics were on duty, the automatic answering choices gave me the option to press 5."
"I had 5 weeks of hell with Halfords and would not recommend."
"Went to buy a bike for wife and child seat. Ade was condescending and made us feel as if we were 3."
"Very poor service at the Truro branch."
Product and Service Quality
Pros:
"Replacement of two bulbs, front side light was a real problem to get access, (Fiesta 2008). Kathy was brilliant and very patient."
"Needed replacement brake/ rear light bulbs. Really pleased with Halfords staff knowledge regarding vehicle info, speed and efficiency of replacement."
"Brilliant service. Called in with flat battery. Battery checked, diagnosis made and new battery fitted, all within 10 minutes."
"The free Winter service offer is a wonderful idea and today I discovered that it provides peace of motoring mind."
"I looked on online for Mtb gear cable and popped into Truro Halfords and saw the price was better."
"Popped in during Lockdown to pick up some servicing consumables, very helpful staff noticed oil prices much more competitive than some National competitors by a significant margin."
"Kathy, who repaired the chip in my windscreen was excellent. She did a very good job."
Cons:
"Bike was handed over and no checks were made."
"Also told which size bike to buy but it is definitely too small and unfortunately I waited too long to contact them."
"Checked the Halfords in-store parts guide for the correct part ... they quoted me a higher price than the guide indicated ... and refused to sell me the item at the price indicated on the in store guide."
"Dropped off brand new bike bought from Halfords as gears did not change, picked it up when told it was ready only to find they had not fixed the issue at all."
"Disappointed. I bought a childs bike on Sunday 27th Dec... By the time I collected it on the 5th, they increased the price by £15."
"The batteries presented to me were not even near."
"Item I went for was incorrectly priced."
Pricing and Transparency
Pros:
"The gazeboo was priced at £180 reduced to £120 a significant saving of 30% which enticed us to go ahead with the purchase."
"Well informed staff who always go the extra mile."
"For basic car stuff, lights, bulbs, oil, etc I think Halfords is perfect."
"The staff were really kind and helpful."
"I found exactly what I needed at a reasonable price, was asked whether anyone could help, which wasn't needed, and the checkout was swift with the member of staff being helpful and efficient."
"Well run store with friendly helpful staff. I shopped for camping gear and was surprised by the range and reasonable prices."
"Nothing was too much trouble!"
Cons:
"Like the store and the staff, but having paid for the ten point check I think I should have been told I would be paid to fit the wiper blades?"
"The £10 service for putting the bike together was a waste of money and I was offered very poor customer service afterwards."
"When I went to the checkout, they quoted me a higher price than the guide indicated."
"Spent 58 pounds yesterday and mentioned about 10 pound voucher the man was clueless."
"The staff were fine, but £16 plus vat so £20 labour cost to fit 2 headlight bulbs is highway robbery."
"Checked the Halfords in-store parts guide for the correct part ... a range of options came up ... I selected a twin pack (bulbs) so I would have a spare. When I went to the checkout, they quoted me a higher price than the guide indicated."
"On visiting the Truro branch to collect the gazeebo I found it advertised at £150 reduced to £120."