The Range, Plymstock Reviews Summary

Customer Service

Pros:

• "The staff were friendly and the shop was clean and all products pulled forward on the shelf edges."
• "The staff are very helpful and are very knowledgeable about the stock."
• "Staff were friendly and really helpful."
• "Friendly staff and very helpful."
• "The staff are not intrusive and are polite and helpful."
• "Staff are helpful and friendly."
• "Customer service fantastic."

Cons:

• "Went to Customer Service to make an enquiry. Four staff but not one of them acknowledged my presence!"
• "No customer service staff and no calls are answered - the line just cuts you off?!?"
• "The service is incredibly slow here, always very long queues."
• "Other than a couple members of staff, the staff are usually very rude."
• "Shocking customer service - still following up a faulty product complaint since April to no avail!"
• "No members of staff around, stood at till for 5 minutes waiting for for someone to serve me."
• "Absolutely disgusting customer care! Never in my life have I paid for something & asked to pay for it again based upon their electronic fault!"

Store Layout & Accessibility

Pros:

• "Parking is available at the back and the shop has wheelchair access."
• "A little tight in places for a motorised wheelchair but on the whole, easily navigable."
• "The new store is great. We particularly like the cafe. The lift to the upper floor gives good accessibility."
• "Craft section especially good with a lift to get you up there."
• "Store is bright and fresh though a bit tight down some the aisles."
• "Better since they have added a car park at the back."
• "Plenty of parking with easy entrance."

Cons:

• "Although I could imagine wheelchair users may struggle inside as some of the aisle are small."
• "The reason I've been a bit harsh with a four and not five star is that the aisles of most of the items are quite narrow."
• "It's a weird 1 to get too. Not all under 1 roof."
• "The queue at the tills were way back past the freezers, not enough tills open, can't get through all the aisles with a trolly."
• "Displays are very close together too so you can't maintain social distance in the shop."
• "The isle layout still feels a little cramped for wheelchairs and prams."
• "Pretty difficult to find things, asked a member of staff is they sold polish (like mr sheen or pledge) she literally had no idea what I was talking about."

Product Range & Pricing

Pros:

• "It has a wide variety of reasonably priced products including outdoor stuff like parts and also loungers."
• "Very good store. A wide range of things at Very reasonable prices."
• "That kind of shop that if you’re not sure where to get something specific more than likely they’ll have it."
• "A very wide range of household products at good prices."
• "They stock lots of items and a wide range of products."
• "An extremely large range of all sorts."
• "A large number of toys and snacks to home appliances and Christmas tree decorations and colored lights."

Cons:

• "However, quality does seem to lack on the majority of products and their returns policy isnt great."
• "As usual with The Range a fair bit of stock was not priced or worse there is a price on the end of a wall hanger only for it to be dearer at the till."
• "Items not priced correctly. When queried told to go to customer service."
• "It ok but most of what they sell is cheap tak."
• "Not very impressed. Wanted to purchase 2 valances which were reduced. Was told when reaching the till that the offer finished the day before."
• "Lots of the stock is not priced and if you ask a price you are told to take it to a checkout."
• "The only complaint is that their Web site does not tally with the shop."

Cafe & Amenities

Pros:

• "Cafe up stairs (go for the bacon nutty! Loooovvvley)."
• "Had a latte upstairs in cafe. Best one ever."
• "Apart from the store having a great selection of products. Just discovered they are bringing out new ranges of food items in their café."
• "Really enjoyed looking around and having a bite to eat here."
• "Has a lovely cafe upstairs with great views overlooking the River plym."
• "Just been upgraded, added more sections and isles as well as a cafe for snacks and coffee, nice view from the cafe."
• "Toilets are always clean."

Cons:

• "So so hot. No air in the shop."
• "The Halloween display scared my 2 year old twins to the point of me having to carry them both until we got back to the car."
• "Just wish they did something about the smell of BO when you walk into the store."
• "Cafe food is very bread-y."
• "Portion size in the cafe is on the small side but customer service is good and we didn’t feel rushed."
• "Visited for some lunch and to get some bits. The reason for the low rating was due to the poor woman alone in the cafe."
• "If there is a bathroom here, it is well hidden."