Address: 207 Evington Rd, Leicester, LE2 1QN, United Kingdom
Phone: +441162122127
Rating: 4.2
based on 144 reviews.
Menu Variety and Choices
Pros:
"A good dessert place has a lot of choices."
"Very well presented desserts. Large menu to cater a wide variety of desires."
"There was a massive amount of variety of food to buy."
"Lovely place that serves up Kanafeh & milk cake..we had an early dinner and wanted Kanafeh but Cravings only opens at 6 so we ended up going to Chocoberry and I'm glad I did!!"
"@chocobery 📍 207 Evington Rd, Leicester LE2 1QN .. has a number of branches in Leicester and soon to be opening more stores all over the UK and also in Dubai."
"One of the best dessert places I’ve been to."
"A great dessert parlour with plenty of options."
Cons:
"There was too much variety."
Quality of Food
Pros:
"The food was very good and would be 5 stars if the food was not slightly overcooked."
"The decor is great with some seating arrangements. Good choices on the menu and they also do 'half waffle' for those that struggles to finish the big one."
"Love this place I just wish it was closer. Living in Hertfordshire I barely get to visit but a Leicester visit is never complete until we've been to heavenly desserts. Can't fault anything."
"Brilliant dessert shop, sometimes they are quite packed on the weekends and they are sold out of my favourite milk cakes."
"Ordered my food for a birthday. It was an hour late considering it’s was a Thursday evening."
"Ordered through uber eats. Was then told the restaurant use their own drivers so i can not track the order."
"Ordered waffle bites for my first visit and have to say they were absolutely DIVINE!!"
Cons:
"The food was very good and would be 5 stars if the food was not slightly overcooked."
"I ordered churros, and it was stinky. Oil they have used it stale."
"Really worst customer service people at front desk always looks grim, when we asked for some extras they themselves thought we asking it for free …really terrible."
"I received the wrong order I then tried to ring them several times however not answering the phone...."
"Tasty (sometimes too sweet) desserts and nice milkshakes."
"Ordered 10:04, was told '10 minutes'. Arrived at 10:15, gave my order name and payed, was expecting it to be done by then but wasn't."
"Waffles are good but milkshakes are extremely sweet to the point actually that you can't taste any other flavours than sweetness."
Customer Service
Pros:
"The staff were friendly and helpful especially Aaliyah who took great care of us."
"The staff was soo rude and refused to take my order at 1:30am (30 mins before closing time) the guy said staff is not ready to make order which sounds ridiculous."
"Went to new Chocoberry on Narborough Road. Very nice interior. Quite good service, but not competitive on price."
"General: The staff was so kind, but there was a bad smell when I sat on the table waiting for my order which took for more than 15 mins."
"The staff on the call and in store are useless and don't help at all instead they put the phone down mid convo and all they could do is say 'sorry' and 'I don't know'."
"Ordered through uber eats and only received 3 out of 4 items (a regular customer of theirs). Then upon calling them, the person on the phone was rude and expected me to travel for the food when I had paid for delivery already."
"Great for a quick dessert! Only really gone for the waffle bites and churros, so I haven't tried anything else on the menu."
Cons:
"The staff was soo rude and refused to take my order at 1:30am (30 mins before closing time) the guy said staff is not ready to make order which sounds ridiculous."
"Previously would’ve been a 5* - but my last visit was beyond explainable."
"To be honest I wouldn't even give one star. I have been messed around 5 times in a row."
"Not a huge fan of dessert but this ones are really delicious. Walked in the shop accidentally one night and since then it's all i want for dessert."
"Ordered through uber eats and only received 3 out of 4 items (a regular customer of theirs). Then upon calling them, the person on the phone was rude and expected me to travel for the food when I had paid for delivery already."
"I tried last night there in the shop the service and hospitality is so good, the staff were very friendly. Finally the milk cakes I ordered were deliciously 😍😍."
"So visited this place today as we were passing through Leicester standing outside the place writing this review!"