Marshall Audi Tunbridge Wells Reviews Summary

Customer Service

Pros:

• "Ray my sales representative was informative, supportive and extremely helpful, nothing was too much trouble."
• "It was a pleasure buying a car from them. Ollie and Jett made the whole process seamless."
• "Max Baker in particular went out of his way to make us feel at ease."
• "Had the most amazing customer service."
• "Adam Barleycorn, an absolute star, we are thrilled with the service that we received, Adam was friendly, professional, he listened and was not pushy at all and made our purchase a joy."
• "Sue was a friendly, knowledgable and efficient Service representative."
• "Sam Meaney dealt with us from our initial enquiry to the moment we drove away in our new car."

Cons:

• "I would suggest you avoid this dealership at all costs."
• "Do NOT under any circumstances purchase a second hand vehicle from this garage."
• "The Senior Service Advisor doesn't seem to care about customers of Audi and seems to promise things that never come through almost as if its a joke or a game."
• "The service I received at Tunbridge Wells Audi has been awful throughout the process of buying a new car."
• "Terrible after sales service where they simply ignore the customer once they've made a sale."
• "Very unprofessional staff giving misleading information."
• "Service department is absolutely useless. Damage/ scratch the car on multiple occasions."

Car Quality and Maintenance

Pros:

• "I loved driving it and would have happily bought another."
• "The general condition of the car paintwork was excellent."
• "The work they did on the car was nice."
• "The best Audi dealership in my opinion, had many Audi cars over the years."
• "The car is a dream and even when it was handed over it was done it such a special way I felt a very appreciated customer."
• "The staff were extremely accommodating, a full health check and report was done, car was valeted to the highest level."
• "Just bought a TTS here, they did me a solid deal without the BS and the staff are all so nice."

Cons:

• "Upon collecting the car it was clear to see it had not been prepared properly."
• "The service actually took almost 5 hours to complete (advised it would take 2) - I was only called after 4 hours for an update and told the car was ‘almost’ ready."
• "There was an unexpected large scuff on the passenger window which was only picked up after driving home on the motorway by myself."
• "When on return of the car there were some small scratches on the side of the door which weren't there before."
• "Most worryingly though the car did not drive straight, having taken it to a professional their opinion was the car had been involved in some kind of bump knocking something out of alignment."
• "Delivered a second hand car which was dirty and had broken lights and no full tank of diesel as agreed as part of the sale."
• "Dreadful customer care. My wife and I have bought 3 new cars from them and had all servicing done there. Last time they delivered the car back with a flat tyre but then refused to help."

Value and Cost

Pros:

• "I highly recommend Audi Tunbridge Wells and when it is time to upgrade I will certainly be going back for more :)"
• "Would recommend Kevin and his colleagues in an instant."
• "I am very grateful to James Scanlon for his excellent service and specially sent me a car mat."
• "I couldn’t have asked for better service from the moment I walked into the showroom."
• "I ordered an Audi A4 through Tunbridge Wells Audi and I must confirm the service was exceptional."
• "Thank you so much to all the staff who helped out my wife today with frozen washers on our Audi TTRS, especially the ladies on reception and service reception and all the workshop technicians who sorted out the problem and got her back on the road, safe and sound."
• "I am delighted with my new Audi A4 which is a top class motor that Is a real pleasure to drive."

Cons:

• "Unfortunately purchased a used Audi a4 from this dealership at a cost of £23k."
• "I decided to go with a local specialist in the end, for £112.... The trust with this dealer has completely gone, I wont be coming back."
• "Mo without going to look at the car, told me it would be £470, I asked him what that contains, he told me it was for plugging the car in, changing an air filter and topping up the screen wash... for nearly £500!"
• "Spent £50k on a new car and the after service has been very poor."
• "I’ve now bought a Tesla instead… thanks Audi but I won’t be back."
• "I SAVED £358 DO NOT ACCEPT THEIR FIRST QUOTE, ALWAYS GET A SECOND OPINION."
• "I called Audi in Crawley for a second opinion, they told me theirs cost £250 and that really I didn't even need anything done until May next year."