Marshall Audi Bexley Reviews Summary

Customer Service

Pros:

• "Thank you to Kieran Ball at Marshall Audi Bexley, for his amazing knowledgeable and professional customer service."
• "Wonderful service, actually above and beyond what I have had anywhere before."
• "Sales executive Jake was very helpful and answered all my queries."
• "The sales associate Anh Vu Le was brilliant."
• "Great experience and service from Kieran at Bexley audi when purchasing my new car!"
• "Exspectational five star service from Melissa and Simon."
• "Couldn't be happier with the service. Wife got a used Audi and salesman Jamal Frimpong was a joy to deal with."

Cons:

• "Every time I have visited Audi Bexley, I have been presented with poor customer service."
• "Worst dealership ever. Service took two days."
• "Get the impression they take on too many services in a day which impacts the service given and means there’s no time for additional work to be done."
• "Very disappointed with this dealership and puts me off from going back to this one."
• "Marshall Audi Bexley then tried to blame it on something else."
• "ABSOLUTELY DIABOLICAL SERVICE - If I could score 0 I would."
• "Extremely poor customer service and aftercare."

Sales Experience

Pros:

• "George Cloono was our sales exec, he was friendly and polite from the off and made us feel comfortable and relaxed."
• "We had a great experience with Sales Exec Jamal in finding our new car - he was committed, super friendly and helpful."
• "This was my 3rd time buying an Audi from this branch and on this occasion, I would like to give a big shout out to George Cloono and Andrew Egan for their help and making this sales experience an enjoyable one :)"
• "I would highly recommend Bedul at Bexley Audi should you wish to purchase a new car or require any information."
• "Bought approved used Audi Q3 from this showroom and the sales guy Mr. Jamal Frimpong was really great."
• "Nicole Green was the sales assistant who helped my mum to buy her dream car. Nicole was absolutely amazing."
• "Our Salesperson, Bedul, was very helpful in advising us on the options available for what sort of car we were looking for."

Cons:

• "For the test drive said will call on Monday (after two days). No call ever came."
• "Well … where to start .. long story short please avoid buying any “approved used “ Audi car from this branch… very bad experience with them … lack of problem solving especially from the “approved used manager”."
• "Least interested in their work."
• "from time to time, they do mess up on basic things, things that shouldn’t be happening."
• "Overall, not the standard you’d expect from Audi and the price you pay."
• "Very disappointed with the lack of honesty at Audi Bexley."
• "Poor product quality and disgusting service."

Facility and Accessibility

Pros:

• "Getting here is simple enough, there any many bus stops scattered around here."
• "The Marshall Audi Bexley facilities are very beautiful and modern."
• "The toilets were super clean and there was hand sanitizer on every table."
• "The very friendly receptionist came over and said hello."
• "The very kind forecourt supervisor came out and collapsed the bollards and showed me to a parking space even though they weren't open until 8am."
• "The staff are amazing and very helpful."
• "David went above and behond and delivered my new Audi Q8 to me late on a Friday night over 2 hours away from his dealership!"

Cons:

• "trains are a little trickier, they are a little further away if you’re planning to take either the Thameslink or southeastern."
• "Appalling ‘service’ from a dealership charging top, top prices for so called prestige cars."
• "Very disappointed. It's almost impossible to book diagnostics."
• "Had a bit of a wait to get any attention from anyone in sales, guess we didn't look the part in our weekend casuals."
• "The only problem is there is no zero star option available."
• "By Far the worst garage I have ever dealt with when buying a vehicle."
• "I had a dealine to recieve the car and the finance were being slow paying out which resulted in the transport company refusing to deliver the car."

Communication and Responsiveness

Pros:

• "Thank you, Philip, for your call this morning. I really appreciate you taking the time."
• "Can’t thank the staff at Marshall Bexley enough."
• "No question was too silly (although it may have been) Communication is key and just a simple acknowledgment even in busy times goes a long way & we appreciated that from Aaron."
• "I only write reviews when something goes horrible wrong or when everything is perfect. I am happy to say it is the latter."
• "Throughout the entire service I was made aware of what was happening being updated by Gee throughout, with George provided an AudiCam on what was happening in the garage."
• "A week or so later, I noticed some leaking under the rear sports differential, contacted Bexley Audi via email today and received a call-back the same morning by Kevin."
• "The sales executive, Mia Couttie, was so knowledgeable and helpful and did her utmost to find me exactly what I was looking for."

Cons:

• "Extremely poor communication – since dropping the car off on 11/07/22 and collecting on 01/08/22, I have called 14 times with nearly all times being either unanswered or with the promise of a call back (which did not occur)."
• "I called Bexley Audi more than 15 or 20 times since the service to inquire about... but no one ever responded to my calls."
• "To be shown my courtesy car which was filthy inside and out, crisp and sweet packets, dirty masks, crumbs and dirt throughout the vehicle."
• "Duration of keeping the car at the service centre – the car was there for over 3 weeks."
• "Only to be fob off time and time again by Jamel!"
• "We waited for ages with no communication from anyone, no one came to us so we decided to leave as this lack of customer service & communication did not bode well."
• "When 24 hrs is not enough to call me back to manage a service appointment, then how long is the service duration?"