Currys Reviews Summary

Staff Assistance

Pros:

• "Would like to mention Harri who was extremely helpful in this whole situation."
• "Really helpful and understanding member of staff, Matt was his name i think, was really helpful, and didnt make me nervouse, as i tend to get anxious speaking to people, but he was really kind and helpful, and talked me through eveything."
• "I was met at the door by a courteous and undemanding assistant who politely ascertained what I'd come in for, then called over another assistant to serve me."
• "Great service from both stores in Cornwall today."
• "The lady I spoke to was extremely helpful and gave me lots of advice."
• "A very helpful guy called 'Roger' patiently helped us find out what we wanted to know."
• "Young lady staff member was really helpful, friendly and knowledgeable."

Cons:

• "This gentleman seemed completely incompetent and requires more training, as we left the shop more confused than when we came in."
• "Lots of staff all of whom were very useless the experts so called seemed quite clueless."
• "No one could give any consistency to how to get the refund I wanted from the faulty TV they sold me."
• "Not one sale's person offered any help."
• "Ignored by staff. Took almost an hour to see someone about a fridge freezer."
• "Nobody approached us or offered to help despite there being many staff members chatting to each other."
• "Staff more interested in playing with their phones then helping."

Product Availability

Pros:

• "Ordered the MacBook Pro I wanted online, arranged next day delivery which was a far more efficient process."
• "The store is big and has an excellent range of products."
• "Went to see about a new TV. They have a reasonable range to look at."

Cons:

• "Queued up for quarter of an hour, to wait for a personal shopper, who was great, he was knowledgeable and when we decided to make a purchase, we discovered that they didn't have any Chromebooks in stock anywhere in the company."
• "Several phone calls later and the model we ordered can't be supplied, we can't have it despite it being advertised."
• "After about an hour a young lady came over and entered the part numbers of the bits we wanted into her tablet. Wrong part numbers! Found the correct part number and guess what the parts we wanted were not in stock!"
• "Couldn't sell us the fridge-freezer we wanted because although it was on display there were none in stock."
• "All they seem interested in is selling you the extras. A lot of the TVs they didn't have in stock which seemed pointless to me."
• "Sale items are NOT in stock and NOT available to order!!! Some sale!!!!!!"
• "Advertising stock to collect instore... Great, so you pay, drive to collect with your order number to be told there is nothing in stock and no idea when they will be back in store."

Customer Service

Pros:

• "Yes there was a queue but this was dealt with efficiently and with good humour."
• "I have always found Currys to be a good 'go-to' shop, reasonable prices and helpful staff."
• "I have given this a 5 star rating as the staff were really helpful and know what they are talking about."
• "For a big chain store I was surprised how good the service was."
• "An amazing service! Having had problems with this firm in the past, I found the manager and all her staff extremely helpful and very friendly on today's visit."
• "The Staff themselves when you do eventually get one are excellent."
• "Customer service is first class and the satisfaction they give is first class."

Cons:

• "The prices are ok, the support/service/help is dreadful."
• "The queue wasn't that long but there were just no assistants on the till."
• "Absolute waste of time and false advertising."
• "The queue for customer service is awfully slow. I waited 1hr 45mins to access the store despite less than 10 people being in front of me!"
• "Terrible customer service. Took laptop in after many years of paying insurance as worried data would be lost."
• "Always seems understaffed, you have to wait nearly an hour to be served because of this."
• "Absolutely awful customer service."