Currys Reviews Summary

Customer Service

Pros:

• "The staff at Curry's were very nice."
• "Excellent service staff are very helpful and friendly."
• "Staff in this Hamilton branch are friendly and helpful."
• "Very good service, was helped by a guy named Cameron twice in two days took back faulty goods no problem and helped me out with any questions I had."
• "The member of staff who helped me, was absolutely brilliant - she's a credit to the team."
• "Excellent customer service and very friendly and helpful staff."
• "Very helpful staff, especially the support dept."

Cons:

• "Had an incident regarding a mobile phone contract I have was treated appallingly by the manager."
• "The assistant was not the happiest person I had to deal with."
• "After sales support for my new iPhone is awful."
• "The shop assistant LIED to me."
• "Manager immediately told me he couldn’t help as I hadn’t taken out a care package."
• "Shocking service. Person who sold us our washing machine was very dishonest about delivery dates and left us high and dry."
• "Unbelievable attitude from customer services was no help whatsoever problem not solved."

Product Availability

Pros:

• "Reserved a laptop on sale £200 pound off which was a great deal."
• "Deal I wanted was in stock and salesperson was mega helpful to ensure I received all the appropriate discounts available."
• "I've went to the shop as my mum wanted to take a finance for the cooker."
• "I'm a grandmother and was shopping for grandson's birthday. I entered store with no more details than a screenshot of what my grandson wanted. Ten minutes later I left the store with my purchase."
• "Good range. Staff pleasant. Bought a laptop had an issue with setting up an email account."
• "Very good customer service."
• "Really streamlined visit to collect an electronic item I had bought online for a fair price."

Cons:

• "Went in to buy a pc monitor, after narrowing it down, it wasn't in stock despite being on display."
• "We identified tumble dryer we wished to purchase but none in stock."
• "Don't have much in stock it's more of a glorified showroom with just a few items to sell."
• "Unfortunate for a big company they did not have one printer in any of their shops."
• "They informed me that they had no Ipads in stock."
• "Rubbish service. Went in with cash to buy a new laptop. The one I was interested in wasn't in stock."
• "Terrible service. Arrived this morning and discussed sound systems with assistant. Returned in the afternoon with my wife to purchase Samsung system priced at £349 in black Friday reduction, normal price £549. Was informed price stand should have been removed as price had reverted back and unfortunately it was out of stock."

Staff Attitude

Pros:

• "Want to say a big thank you to Graeme and Elaine for being a great help and very friendly! Made my experience fantastic would definitely come back again."
• "Big shout out to Scott who served us in a professional, considerate and well informed manner."
• "The assistant who served me 'Lucy' was a great help. Nothing was a bother."
• "Farida was absolutely brilliant and was very knowledgeable."
• "Good service and knowledge of Emma Chaudhry who served me and answered all the relevant questions."
• "The staff were super friendly and informative."
• "There was no pressure and it was an enjoyable experience."

Cons:

• "Assistant very helpful but hindered by systems."
• "Staff standing around doing nothing and they only have 1 staff member who can deal with phones."
• "The shop assistant LIED to me."
• "Passed another staff member chatting to his pal about the football."
• "Lots of staff standing in the center of the shop and chatting."
• "One salesman wasn't really polite and a bit arrogant and dismissive."
• "All staff are too busy talking to each other so the customers are left to themselves with no help whatsoever."