Currys Reviews Summary

Customer Service

Pros:

• "Came here with my daughter to purchase a microwave. Kevin the assistant who attended to us was very pleasant and very helpful."
• "If you are attending Currys Stirling ask for Keiran. Smart, relaxed and knows a lot about his role."
• "The member of staff helping us with purchasing a television really knew his stuff."
• "Just bought a soup maker at the Stirling store, great customer care by Cate, she was very knowledgeable and helpful."
• "Kieran was fantastic (and David M). Going above and beyond to source me the vacuum and the TV that I wanted."

Cons:

• "I ordered online and had a delivery date of Monday, I go in to store and it's not there."
• "Only one member of staff serving, while others stood about chatting."
• "Did not appreciate the efforts to upsell me useless extra insurance when I had already told the sales person I had insurance."
• "Staff are unaware of consumer legislation around return of items."
• "Waited over 40 minutes to get served, then discovered that most of the electric cookers I wanted to buy were out of stock."

Product Availability and Stock

Pros:

• "I needed a new inkjet printer. There was a good range from which to choose."

Cons:

• "I was told they would have to check stock and never returned."
• "Currys clearly mislead customers by stating products are in stock on their website, when they've either never been in stock or are no longer in stock."

Sales and Promotions

Pros:

• "He didn't push us into purchasing anything in particular and stayed within our price range."

Cons:

• "Staff member tried to oversell the bundle on offer and tell us the bundle we wanted was only available online."
• "Nice tidy shop with reasonably priced items but the sales people try to upsale everything."

Refunds and Returns

Pros:

• "I am only giving one star because of the help given during my enforced second visit."

Cons:

• "DO NOT BUY FROM CURRYS - 3 WEEKS OR MORE FOR A REFUND - CURRYS STANDARD POLICY + BAD BUSINESS PRACTICES - NOT AN ISOLATED INCIDENT!"
• "Refund for a product which was never shipped has taken 3 weeks and counting."

Online and In-Store Experience

Pros:

• "I was here to pick up an order I made online. They have parking spaces outside where you can check in and get the product brought put to the car."

Cons:

• "Poor IT extended my visit to the point that I found said information quicker on my phone than the sales rep could find it on their system."
• "Purchased a laptop on Friday which was due in on the Saturday... Went in this morning and laptop was sitting in the cupboard still software not installed."