Halfords - Folkestone Reviews Summary

Customer Service

Pros:

• "Big thank you to Jack and Ed of Park Farm, Folkestone. So very grateful to them for fitting my rear indicator bulbs and brake bulbs and for being so helpful."
• "Safety measures put in place and I felt comfortable with the staff and how they helped me and the speed of which they collected my order for me."
• "The Staff in the Folkestone store are very friendly, and willing to help and give advice."
• "Came in late in the day today but that was no issue for Joe, who went above and beyond to help me with my bike."
• "The store manager, Ed, and his colleagues were amazing - they went above and beyond to help me with my tricky car battery issue."
• "I was served by Jack who approached me immediately and was able to quote and fit both parts required straight away..excellent service and polite young man ..."
• "Absolutely top notch service from an extremely friendly, courteous and professional team of staff."

Cons:

• "Paid £400 for a 'fully fitted' stereo bundle. They didn't have the necessary leads to connect my steering wheel controls so I was assured they would be ordered and I would get a call in a couple of days to have them fitted. 3 weeks later and still no call."
• "Very unprofessional. Went to get a sidelight changed here and it took three mechanics bumping and moving my headlight about to garner that they were unable to do it."
• "Two employees were talking at the till and I was clearly queuing up waiting to be served but I got completely ignored."
• "All I can say is this must be a terrible place to work, every time I go in the counter staff are rude, uninterested in providing basic customer service and generally miserable."
• "WHAT AN AWFUL EXPERIENCE at Halfords in Folkestone today... I felt threatened and intimidated."
• "Awful customer service. Car was booked in to have a dashcam fitted... There would seem to be no coordination or communication between the staff."
• "Not even approached or welcomed by any staff and by the cashier desk she didn’t bother to say hi, or even goodbye or whatever?"

Product Availability and Expertise

Pros:

• "I like halfords doesn't matter what town you're in if you need anything for any type of vehicle they will probably have it available if not they are always willing to order it in for you."
• "Not just courteous help finding the correct replacement part for my car, but also excellent, expert advice and guidance on how to up-grade performance with alternative parts in future."
• "Store has a very good bike section. No bike servicing appointments available at my local Halfords for the next 3 months! Booked into Folkestone in days, mechanic really knows his stuff, bike now rides as new."
• "Done a great job upgrading my hi-fi in my Ford Focus.New facia fitted ,new head unit, all new speakers and Sub in the boot.A real professional job."
• "Brilliant service from the Halfords team at West Park Farm, Folkestone. Ordered car battery. Excellent customer service from Jack and Andy who fitted the battery and checked the alternator for me."
• "Wow what can I say Jeff @ Folkstone Halfords has now sorted the Dover Halford mistakes as in fixing my DAB/REAR REV-CAMRA, this is making life so much safer for me now that the camera is working."
• "Top service in folkestone halfords thought I would be paying for a new back wheel and bearings, get to store bike mechanic asks a few questions goes get manager and work was done for free couldn't believe it top customer service."

Cons:

• "Made a booking last week to have their audio expert assess my car to get a subwoofer fitted... I was informed their audio person cannot fit subwoofers."
• "Service at this branch was reasonable but Halfords in general not so good purchased a satnav inshore at Folkestone and was told it would be ready for collection Saturday a wait of two days."
• "Booked and paid for 2 chips on my windscreen to be repaired yesterday afternoon arrived for the work to be carried out this morning only to be told there wasn't any resin so the repair couldn't be done."
• "Booked in for car stereo fitting over a week ago. Phone me after it’s been dropped off that the parts didn't arrive."
• "Went to this shop twice to buy a bicycle ( we already knew exactly which ones we want) and twice we walked out with no bicycle."
• "Very long waiting I have booked appointments in advance because I didn't need to wait in queue still I have been waiting from last 1 hour to be served very less staff."
• "Went to a store to buy what i needed. They didnt had item in shelfs, so i asked on tills to guy named Jono . He just said if its not in shelfs they dont have it."

Staff Attitude and Communication

Pros:

• "The two members of staff helped thoroughly get the bonnet open, and then fitted the battery."
• "Update- it has now been fitted and the customer service was completely different. Efficient and professional and the Manager apologised for last week and made amends for which I am very happy."
• "I had a great experience in the store and very helpful staff and was really happy with the price match it saved me £100 on an e-scooter."
• "I was in urgent need of a plug in tyre inflator and as soon as I asked the staff member he took me straight over to the product and described all the different ones to me and was so so helpful."
• "Brilliant. Fixed a puncture in minutes and could not have been more cheerful, helpful and efficient."
• "The staff member ‘Torrie’ went above & beyond to make sure a stock error did not spoil our shopping experience."
• "The young man that assisted me went above and beyond to help. He was knowledgeable but what he was unsure about, he asked another colleague if they knew. Highly recommended."

Cons:

• "Very disappointed. I ordered some headlight bulbs for my car. When I got them home, one of the bulbs was not the same type and was blown."
• "Unfortunately the lady had a strong Indian sounding accent so I had trouble understanding."
• "All I can say is this must be a terrible place to work, every time I go in the counter staff are rude, uninterested in providing basic customer service and generally miserable."
• "Absolutely terrible, please do not shop at Halfords, especially the Folkestone branch. Appalling customer service from Matt the manager."
• "Giving one star only because the staff in the store were friendly and apologised."
• "Went to this store and was sold the wrong bulbs after being told that they definitely were the correct ones and the response I got was let's just say I can't repeat it on this page."
• "Poor customer service, poor knowledge of bikes, poor knowledge of stock, showed no interest in assisting what so ever."