Tower Cabs Reviews Summary

Reliability

Pros:

• "I have always found Tower Cabs reliable and very good value for money."
• "They did organise another driver (I had to arrange another pick up) no problems finding me."
• "So nice, as a young woman, to have a taxi company that I feel safe calling any time."
• "Very impressed. I phoned on the off chance at about 7.40am and they dispatched a taxi to me in 5 mins."
• "Have used Tower several times over the last few weeks to visit Derriford hospital. Always on time."
• "Used many times for Exeter/Bristol airport runs, always professional and on time."
• "Ordered taxi 4:30am on a Sunday to get to town to help family member in distress. Taxi arrived promptly even for a bank holiday weekend."

Cons:

• "Today I booked a taxi in advance. No confirmation. Was calling several times. Taxi late. No apology."
• "What a load of rubbish! Three times I’ve used this company and three times they were over 30 minutes late!"
• "Booked a taxi for as soon as possible last night using the app and everything went normally, went on about 30 minutes later incase it showed me an eta only to find out it had been cancelled."
• "If you need a reliable taxi company in Plymouth, look for another one. Pre booked in time to ensure we caught a train. The guy didn't turn up and we were told he had left."
• "Absolutely dire experience, quoted £25 got in taxi fixed £36 on dashboard, when questioned driver was rude."
• "Every time I've used them they've been at least 20 minutes late, with no apology."
• "You book a taxi hours in advance and they still manage to be 15 minutes to 20 minutes late."

Customer Service

Pros:

• "A taxi picked me up last Saturday at 5.15pm from Sainsbury's city centre and the driver was very polite and helpful."
• "Driver could not have been more helpful and professional."
• "Mary a very honest lady, who works for Tower Cabs, a very nice natured person kindly knocked on my door tonight and I was not even aware that last night I was charged twice."
• "The only saving grace was the wonderful driver I had who was really apologetic (even though it was not his fault) and made sure I got to my bus in time."
• "Just had the most lovely driver, Steve, sweetest man ever & a credit to the profession!"
• "The people who work in the office are fabulous."
• "All the drivers are lovely."

Cons:

• "The office was rude, unsympathetic and unhelpful."
• "Women in office are rude and over dramatic and basically have no people skills what so ever."
• "The person on the phone was awfully rude and raised their voice at me."
• "Called the company back where the woman was rude and insisted that the driver had been waiting 3 minutes after the call was made and that it was our fault."
• "The dispatcher rudely said that they had no record of our booking."
• "The operator then told me I shouldn't be out so late if I was that vulnerable."
• "The woman on the phone told me to shut up and called me gobby."

Communication

Pros:

• "Excellent customer service. I left my phone in a shop, not only did the driver turn round but he let me use his phone to call the shop."
• "They phone when on the way and when outside."
• "happy call advisers taxi only took 10mins and very happy driver."
• "They texted me with updates and a tracking service and arrived on time."
• "Automated phone service and real customer service with knowledgeable staff."
• "Live taxi tracking with maps."

Cons:

• "Very frustrated that each week I get calls and messages from this company and their drivers when I live nowhere near Plymouth."
• "Called to book a taxi in the morning to be told I was black listed for 'doing a runner' which I would never do. Completely unhelpful on the phone."
• "This company is a joke and has rude, incompetent staff."
• "They lie to people, and tell them they have available cars when they don't."
• "Called this taxi firm to book a taxi... spoke to a very rude women who at first tried to convince me that I hadn’t made a booking."
• "Extremely rude lady on the phone. Told me there were no cabs and just hung up on me."
• "Been stood in the cold waiting for 10 minutes for a taxi that would never arrive, because it arrived early without me knowing."

Pricing

Pros:

• "I have always found Tower Cabs reliable and very good value for money."
• "Cost for Christmas day I thought very reasonable."
• "always use these on time fairly priced text you when arrive much better then taxi first."

Cons:

• "Absolutely dire experience, quoted £25 got in taxi fixed £36 on dashboard, when questioned driver was rude."
• "Book a cab, as 30 mins late missed our dinner reservation, expensive to say the least, driver went to the wrong road and never apologised."
• "They are one of the few taking bookings which is great, but £17 from the city centre to Plymstock, less than 4 miles is ridiculous!"
• "£8.20 for a ride from Plymouth coach station to the bottom of North Hill... Ridiculous."
• "Please don't use this company!! They are shocking: unreliable, dishonest, bullying, rude - and REALLY expensive."

Safety

Pros:

• "So nice, as a young woman, to have a taxi company that I feel safe calling any time."
• "Even got watched into my door 😊"

Cons:

• "Terrible experience, taxi driver told me to leave my hand bag whilst I ran inside to get some money, which he said was fine. When I came back down the lane the driver had driven off with my handbag."
• "Beware taxi CA59 LVN red Prius screamed violently at us."
• "He was speeding in rush hour swearing at cyclists and slow drivers, He almost hit a toddler and dad coming round the corner too fast."
• "Driver decides to come off roundabout and go in middle of 2 lanes and touches my car as I am in the left lane and refuses to stop and gobs off at me."
• "Absolutely awful company and dangerous... when I rang them they said they had called to say cancelled when I said they hadn't they just laughed down the phone at me."