Currys Reviews Summary

Customer Service

Pros:

• "Attended Currys, Falkirk branch this morning to purchase a washing machine, I knew which model I wanted so no need for a sales pitch, sales person Fiona assisted me, she was knowledgeable, friendly and helpful."
• "Even though we didnt buy it there, lady and man working at tech desk were very helpful and fixed the problem with no charge for their time!"
• "But the service was great, as they gave me some advice, and suggested some other smaller independent local shops that I could try and get it from."
• "The guy that served us was pleasant and willing to help."
• "All the staff there were happy to see us, REALLY friendly, laughing & joking, and letting us know nothing would be a problem."
• "Store is well spaced out with a colleague keeping track of numbers. I was only in for advice on a repair but was seen quickly and got clear help."
• "Customer service was excellent Tricia served us... Served very efficiently Tricia's people skills were very good and knowledgeable about products."

Cons:

• "Stood beside two assistants (one was a manager) didn't even acknowledge me carried on their conversations."
• "Awful experience I was misled by one of their salesman telling me that was ok to return a laptop after a couple of day of testing when it was not true."
• "Terrible customer service after sale - do not answer telephone direct into store rings out for 6 mins then you get cut off."
• "Abysmal customer service....waited for 20 mins upstairs whilst looking for washing machine...finally had to go downstairs to find someone who could help."
• "Really unhelpful person I spoke to at the desk and would definitely think twice about shopping there again."
• "Staff are few and far between Waited 40mins to get to speak to a staff member Aftercare is appalling and customer complaints are handled atrociously."
• "Very poor service. Stood around for a good while waiting for help."

Product Availability and Stock

Pros:

• "Click and collect worked really well... Collection worked really smoothly and I left with my order, within 3 minutes of arriving."
• "Stock was in and the Stirling store was well set out with a nice selection of the usual offerings from the electric giant."
• "You can get most of your requested products here as there is a wide range of products and prices."
• "Large store well set out over 2 floors and lift for all to use staff are extremely helpful bottom floors tv 🖥 computers wireless ect 2nd floor all white goods hoovers and the rest you find in the kitchen."
• "Came away with a 40 inch Android TV for my son's bedroom. Not the top leading brand name of TV but still decent enough and was only £219."

Cons:

• "Awful, website said in stock, not so, ordered in store, told its in next day after 5pm, Nope not in next day."
• "I wanted to buy a certain item. I was able to get a demonstration but when it came to buying it I was told that I couldn't as they had none in store."
• "Ordered a hoover end of November to be collected from Falkirk store, the wrong item was delivered."
• "Wanted to buy a laptop and take it home that day... both laptops I'd pointed out had to be ordered in."
• "I went looking for a Laminator. There's not much call for this type of machine, but I found what I was looking for. Unfortunately, they only had the display model, wouldn't be getting any more in, but also wouldn't sell me the display model as it was still classed as current stock."
• "Awful service, staff uninterested that online says they have an item thats not in store which allegedly they don't even stock."
• "The second fridge freezer we chose came damaged in the package."

Store Experience

Pros:

• "This place is lightly decorated and cool in terms of air conditioning."
• "lovely and clean too and privacy when doing a deal is excellent."
• "Easy parking and friendly service after a few issues with the website meant I had to buy in store rather than a click & collect service."
• "The upstairs area is spacious to accommodate wheel chair users as well as having a lift specifically for wheel chair users."

Cons:

• "Took my son to buy a blue yeti microphone for his birthday... Very poor customer experience from Management to floor staff."
• "Parking is a bit of a problem and there is definitely not enough disabled spaces which I feel needs to be addressed."
• "Had to wait a long time to get served... the employee came out, said my name, and placed my new watch on the ground for me to pick up."
• "Went to Currys today to buy a hover. Waited over an hour for service been told short staffed."
• "Very poor service wanted to buy a tablet for hubby's xmas 1st time I went in stood 10 minutes after being told someone would be with me when free left to do some other shopping so now been stood here 2nd time for over 20 minutes so I'll go elsewhere u can stick your bad customer service where the sun don't shine."
• "Tried to shop at this store yesterday for a kettle, toaster and vacuum cleaner... no member of staff was upstairs in the 15 minutes I was their."
• "What a complete disgrace, went into today to speak to them about a fridge I bought from them 5mths ago that now doesn't work."