Dales Vauxhall, Scorrier Reviews Summary

Customer Service

Pros:

• "Dave’s after care calling to make sure I’m happy I will give Vauxhall and Dave Allen 100 %."
• "I have bought three cars now from Dave Allen at Dales Vauxhall, Scorrier. He is the most helpful, charming Car salesperson I have ever met."
• "Dave checks in on a regular basis to ensure everything is OK."
• "Dave Allen is brilliant and his customer service skills are fantastic."
• "We have been looked after by Tom at this garage. He has been extremely helpful and supportive. He has kept us informed at all times about the progress."
• "Couldn't of asked for a better service! Dave Allen was extremely accommodating, going out of his way to ensure we had a positive experience when buying our new car."
• "Great Customer service from all the team at Dales especially Dave who is more like friend than a sales rep would recommend to anyone thinking of purchasing a new car."

Cons:

• "If you ever exchange your vauxhall for another make of vehicle and have been making monthly payments on a service plan, then don't expect a quick response from Dales when you ask for any credit balance to be refunded to you."
• "Looked down his nose at us. I emailed the manager and I didn't mention this guy by name but he knew who I was talking about, he apologised and said come back and see someone else. As if we would go back now after such a horrible experience."
• "I ring back and get the nice lady and I say to her, 'I guess he isn't going to speak with me now is he?' To which she replies NO."
• "Sales team seemed under staffed, if they aren't confident of a sale they seem put out in spending time with you."
• "They need a dedicated customer service greeter or to move the desk out front. Service team could be heard loudly and condescendingly arguing with a customer, doesn't inspire confidence in the service department."
• "Would strongly NOT recommend here. They quoted me £100 for a fuel cap to be fitted, but have just charged me £200+."
• "Awful experience! Was very busy and unfortunately for us the only guy that was free (Jon) was so ignorant and rude."

Vehicle Purchase & Sales Experience

Pros:

• "I had yet another amazing visit to Vauxhall Scorrier showroom! In particular Dave Allen made me feel so comfortable, no pressure, helped me to choose my new used car and I'm so so pleased with it."
• "Dave seamlessly guided us through the buying a brand new car process and kept us updated from order right through to collection which was over 12 months."
• "This has to be one of the best new car handovers that we have had from any dealership in Cornwall."
• "We visited Dales Vauxhall at Scorrier and was looking around the forecourt and bumped into Dave Allen. We knew we wanted a MOKKA X and had looked online. Dave pointed us in the right direction with great depth of information and knowledge."
• "Dave Allen was a superb customer host if you need to Talk to a Vauxhall dealer Dave Allen is your guy superb customer service representative highly recommend."
• "Dave Allen is a star! He carefully took us through all the details of our recent used car purchase, dealt with all the paperwork and delivered a pristine and fuelled car to drive home in!"
• "Dave Allen was most helpful and made the process of exchanging my KIa Sportage very straight forward."

Cons:

• "So I bought a used Astra (08 plate) from them rather than taking a chance and going private. I didn't like the car that much and sold it on after less than two months at a loss."
• "The new owner of said Astra took it to a Vauxhall dealership near him in Devon because of a knocking on start up."
• "Whilst the work they did was satisfactory, what they did afterwards wasn't. The car had 7 miles extra on the clock, the body was splattered with mud and so were the wheels and tyres."
• "Had a alternator fitted on vauxhall warranty when on holiday in Cornwall... They took no responsibility in any way for the damage!"
• "Be warned NEVER use this company especially falmouth. Took my corsa in for a health check and it has been undriveable ever since!!"
• "Hi to be honest I did not even get through the door...someone shouted 'you cannot park there' so I said no problem I will move my car...I was told the same again no please, thank you, nor explanation so I just got back in my car and will not come back."
• "Poor customer service. This business is more interested in getting money than providing a decent service."

Showroom & Facilities

Pros:

• "Spacious, clean and calm reception area with everybody adhering to sensible Covid-19 precautions."
• "Staff all friendly and conscious of current covid safety precautions."
• "The showroom is COVID secure and there are hand washing facilities and mark for anyone who needs one."
• "Very well set up with social distancing, hand gel etc, so you feel comfortable and safe."
• "Felt safe under the current climate with Covid."
• "Dales themselves have a well thought out and laid out showroom with a good selection of cars."
• "We found the showroom and forecourt to be very attractive and would recommend this dealership to any family and friends."

Cons:

• "The vehicle took a long time to arrive but that's probably because of brexit hold-ups."