R Dental Clinic Reviews Summary

Staff and Service

Pros:

• "Dr Lad was gracious enough to see me as it is a very busy dentist."
• "The reception staff are very helpful both on the phone and in house."
• "The dentists and receptionists are also fantastic and patient with young children."
• "I was treated with kindness and respect by Mr. Lad and all of his team."
• "The whole family attend & see a couple of different Dentists. All Dentists & supporting Nurses & Reception staff are professional & friendly."
• "Dr Lad is AMAZING, professional, and dam good at what he does."
• "Dr Lad and his team were very helpful, friendly and professional from start to finish."

Cons:

• "Would never recommend this dentist to anyone. He lies through his teeth!!"
• "Booked the day off to bring my seriously ill brother for an appointment... was told that was too late and wouldn’t do the treatment."
• "Extremely unprofessional and staff are very rude!"
• "She was searching for the prices on the computer and at the same time she did not mention to me that she was speaking to someone else about another patient's problems! What happened to patient confidentiality!!"
• "Dentist referred me to a specialist on a private basis... I spent over £1000 in dental work which I didn't need to spend."
• "The lady I spoke to on the phone called Maheen was so unprofessional I was utterly disgusted!"

Accessibility and Convenience

Pros:

• "The Dental Clinic is very wheelchair friendly."
• "If you drive there, parking is relatively easy."
• "I rang up the dentist and I was called back within the hour in which I was also given an appointment the same day!"
• "Got me in for an emergency appointment within 24 hours."
• "I called at 830am and was seen and the work was completed by 1045am."
• "This practice is super accessible for those patients who have accessibility issues."
• "Visited today and was happy to see the covid-19 measures taken and put in place to keep the patients and staff safe."

Cons:

• "After 30 years the family will now be changing, very disappointing."
• "Due to my working hours it can be difficult to arrange appointments."

Environment and Atmosphere

Pros:

• "Lovely relaxing environment and professional, clear treatment plans with the use of graphics and technology."
• "Very clean and tidy little Dental practice- the lower surgeries have sliding glass doors which lead out to the rear garden and it makes for a very unique experience while you get your teeth fixed!"
• "The surgery has a fresh, friendly and warm persona."
• "A very relaxed atmosphere and friendly reception staff."
• "The practice is modern and always clean."
• "The centre is very clean, modern and welcoming."
• "R Dental clinic is modern, clean and hygienic."

Cons:

• "Staff are all quite nice and friendly but I mean going to the dentist is never fun is it."

Treatment and Care

Pros:

• "Dr Lad makes you feel at ease whilst going through your treatment."
• "I was nervous for a first filling and he put my mind completely at ease."
• "Our dentist Joseph was careful, gentle but very knowledgeable."
• "One of the only Dentists that care and listen."
• "Mr Ritesh Lad keeps me calm and talks me through all my dental checks up and treatments and he keeps me relaxed in my powered wheelchair."
• "Dr Lad would check that I was okay during the treatment which was painless."
• "I am an anxious patient but have received caring and efficient care."

Cons:

• "As a nervous patient I have avoided dentists for many years after bad experiences."