Abbey Music Reviews Summary

Customer Service

Pros:

• "Fantastic service, I would visit again without question."
• "Dave couldn't have been more helpful in a very relaxed way, no hard sell etc."
• "The guy I spoke with was super friendly and knowledgeable."
• "Great friendly, Knowledgeable service! Helped me out with a new Mic (Akg D5) and went above and beyond to get me set up with new cables the day of a gig!"
• "Such a helpful owner, really knows his stuff and won't sell you something you don't need."
• "The staff are excellent, they have a wonderful knowledge of guitars and are very helpful."
• "Dave is knowledgeable, friendly, and advises without being pushy."

Cons:

• "He picked the most expensive strings off the shelf Then charged me £10 for the privilege... He then told me to go away and come back in half an hour After which time I picked up the bass and got it home it was out of tune majorly... And there was a quite large scratch down the front side of the bass which wasn't there before... I would avoid this place at all costs... They have good knowledge of the devices they sell but very high prices.. And very poor customer service...."

Product Quality

Pros:

• "This is a great local guitar shop, which provides a quality service and excellent advice."
• "Purchased a Guild Starfish bass."
• "Amazing store got such a variety of guitars and general musical kit."
• "Bought a lovely Yamaha APX700 at an excellent price!"
• "I bought the most wonderful second hand acoustic guitar here."
• "I chose a Strat, and because I needed a left-handed version it was ordered direct from Fender."
• "Today I bought a Simon and Patrick guitar which has a beautiful finish and hard case to match."

Cons:

• No negative comments regarding product quality were found in the reviews.

Price and Value

Pros:

• "Always great prices. Very knowledgeable staff."
• "Ensuring that you buy at a good price too."
• "Surprisingly the ukulele they were selling cost the same price as in the cheapest market I've managed to find before."
• "Prices are very reasonable for all equipment."
• "They had a beautiful blue Jazz bass at a great price in comparison to any price I had seen online."
• "Being able to view and try out the products rather than ordering online but still getting great deals comparable to web prices is amazing."
• "The prices are amazing too in comparison to some larger shops found online."

Cons:

• No negative comments regarding price and value were found in the reviews.

Shop Atmosphere

Pros:

• "Great music shop, always feel so welcome, friendly atmosphere great staff who take the time to care for every customer."
• "Please give Abbey Music a go, you won't be disappointed!"
• "Great local music shop, service that’s worth far more than whatever you’d save online."
• "Amazing guitar shop, really great customer service, wonderful advice for guitars and a really nice atmosphere to play around with the instruments and experiment with potential purchases."
• "Owner Dave is passionate about guitars, happily offering expert advice & as much time as you need."
• "From the moment I went in I felt totally as ease, no sales pressure, just friendly advice."
• "What a fantastic shop. Fantastic service and would come here in future for all my music needs and advice."

Cons:

• No negative comments regarding shop atmosphere were found in the reviews.