Computer Gurus Reviews Summary

Service Quality

Pros:

• "The service I received was exceptional laptop came back in great working condition, v fast turn around and a great price!"
• "Computer guru were excellent."
• "Very friendly and reasonable prices."
• "I am very impressed by their knowledge and expertise, very honest and friendly people."
• "They are polite and understanding for us techie novices and happy to explain things and answer questions."
• "Very quick, honest and fair repair of a dead Dell XPS desktop."
• "Fantastic service, I had a problem with my Packard Bell laptop, Computer Gurus has fixed it also upgraded memory for free."

Cons:

• "70 quid fee for installing an SSD? What a piss take."
• "Attended the property with his son, left leaving sockets open showing wires and job not competed. Then said he was not experienced enough to do the job."
• "Read a review on here that they charge reasonable prices. Not at all, they charged me 150 quid to replace my SSD with one that cost 80 quid."
• "It turned out that the computer was fundamentally faulty so couldn’t be fixed."
• "Avoid."

Customer Support

Pros:

• "I will definitely recommend him to all my friends."
• "I am happy to recommend their services to small businesses and to my friends."
• "No doubt Computer Gurus are the best computer service in Tunbridge Wells."
• "Computer Gurus help my grandmother a lot and very happy with them, very professional service for a good value for money."
• "Nasir was incredibly helpful and understanding."
• "Would definitely recommend going here because I felt like the priority was helping the customer above making money."
• "I would love to recommend their services to my family and friends."

Cons:

• "The guy who served me was very polite and have lots of patience while working on my MacBook."

Cost and Value

Pros:

• "They have sorted it out for me, with reasonably good price."
• "friendly staff and efficient service with affordable prices."
• "I ended up needing a new graphics card, which was sorted out there and then at a very reasonable cost."
• "The prices they charge are very reasonable and value for money."
• "Very honest. Our laptop got a crack when accidentally dropped and was not working properly. Nazir suggested a simple solution instead of spending a fortune."
• "Their prices are very reasonable given the quick speed of service and extended opening hours."
• "The cost was very reasonable and I would recommend their services."

Cons:

• "Read a review on here that they charge reasonable prices. Not at all, they charged me 150 quid to replace my SSD with one that cost 80 quid."