Halfords Autocentre Sutton Reviews Summary

Customer Service

Pros:

• "The staff are always friendly and professional, and I would thoroughly recommend them."
• "All the team are very friendly and knowledgeable, especially Alistair who is always so helpful whenever I visit the garage."
• "Meeting the Centre Manager, Mr Al Williamson, was a real pleasure. His vehicle knowledge and thirst for high end customer service was the best I have seen."
• "Very polite and courteous staff."
• "Staff were efficient, polite and welcoming."
• "Lovely team who go above and beyond to help you and make you feel comfortable."
• "Friendly and professional staff."

Cons:

• "Very rude reception, no manners, not professional."
• "This guy at the reception is a bully."
• "Rude Arrogant staff on front desk."
• "The customer service of one individual Simon was terrible."
• "Unfriendly receptionists, brusk, one word answers on the phone."
• "The man at reception (quite rudely) told me that all his MOTS were finished for the day and that I had not made a booking."
• "Disgusting customer service, will never be using them again!"

Quality of Service

Pros:

• "Serviced and a few little jobs completed (as agreed) at a fair price."
• "One thing i can say about these guys, is that i trust their advice (which counts for an awful lot when dealing with mechanics) and know i'm not being up sold stuff i don't need."
• "I've been going to Halfords Autocentres for years and it's always been a pleasant experience."
• "Always get a great price for my MOT online and the guys are always lovely at this garage."
• "Quick MOT, very friendly, will return any time my car needs a bit of help!"
• "Just had my third MOT and again I must say how comfortable I am using Halfords."
• "I’ll use them again."

Cons:

• "Will never use Halfords again, the MOT + FULL service + agreed repairs which included replacement and adjustment of the rear brake pads was a shambles."
• "They are RUBBISH and DANGEROUS they damaged my car wheel with no apology."
• "Avoid, they will only fix something if they find fault code on odb scanner, then probably google where the part is and use youtube to know how to replace it."
• "I paid for a clutch replacement, I ended up with a car that would not go into 1st and second gear: poor workmanship in my opinion."
• "So unfortunately in Sutton Halfords garage the mechanic have no idea what he is doing."
• "Will do their utmost to fail your MOT, A simple part on my car was fully working 20 minutes before MOT test, on collection told it failed."
• "Worst ever experience! Job wasn't done properly and the garage didn't take any responsibility for their faults."

Facilities and Convenience

Pros:

• "The booking process was easy."
• "Booked online for an M O T at a time that suited me."
• "Booked on line for bulb replacement. Very efficient service!"
• "Good, quick service at a very reasonable price...would highly recommend."
• "Excellent booking procedure, updates all throughout. Work carried out on time. Great welcome at reception."
• "Excelent service, customer service driven by courteous person who main concern is to help and minimise disruption."
• "Always a friendly welcome, everyone extremely courteous and all done bang on time."

Cons:

• "The reception has a dingy waiting area without any refreshment facilities."
• "Booked car in for mot. Dropped off on time and told would be an hour and they would call when done. 3 hours later heard nothing."
• "I’ve book a wheel alignment for Friday 2 pm when I came on place they tell me that they’re to busy and not gonna make my car today."
• "Not only it wasn't ready until Sunday morning, they did not even bother to let me know."
• "The whole process took 5.25 hours with no management of my expectations unless I asked them specifically."
• "Halfords.. Stop allowing us to book a slot if they can't get the work done in a timely manner."
• "I was quite disappointed as the company didn’t even bother sending me a courteous text msg or email to inform me of that."