Sainsbury's Reviews Summary

Supermarket Experience

Pros:

• "For a supermarket visit it was very good. I found nearly everything I needed. Very clean, wide isles, quite peaceful considering the time of day."
• "The shop is always well stocked, clean and tidy."
• "Good selection of products, the shop is spacious and there's a great balance between different parts of the store."
• "This store boasts a fantastic atmosphere and a wide variety of products."
• "Great shopping /supermarket store.. Everything you could want or need in one place, excellent choice of groceries, beverages, clothes, books, home and garden tableware."
• "Always clean, usually well stocked."
• "A huge Sainsbury's that stocks pretty much all you need."
• "Large choice of food and drink and friendly staff, there's always loads of choice."

Cons:

• "No plastic bags to put your loose fruit and veg in. The shop assistant offered me a net to put my apples in which didn't look very hygienic at all."
• "The store never has enough tills open so you are forced to use self checkout which takes forever."
• "It's a supermarket, how good can it be? I was able to get most of what I wanted. I don't think it's particularly cheaper than elsewhere."
• "A very nice store but the sandwich shelves were very untidy and looked disgusting."
• "This place is going down the nick shelves half empty or not been faced 4 checkouts.open if it don't get any better won't shop there we spend like over hundred pounds a week."
• "Seen security fighting with a shop lifter granted he has a job to do but felt quite worried for the poor lad he was beating him to a pulp."
• "Always find what we want in a big Sainsbury's, the downside is it's always cold in there!"
• "Nightmare parking and full of lunatics who think the world will end if they do not buy everything for Christmas and New year even though the shop is only closed for one day!!"

Customer Service

Pros:

• "The lady on the till was very helpful and cheerful. I have been in a number of times now and have always received excellent service."
• "Love this place, it is located in a sweet spot with lots of business around. Customer service was excellent in terms of finding the items, level of stock, and cleanliness."
• "The friendly staff is always eager to assist, providing outstanding customer service."
• "Well done Chloe! Your customer service abilities could not have been improved on when I visited the Leamington Sainsbury's store today."
• "Went to Sainsbury’s today and had a great experience looking for a niche product. Sasha was extremely helpful and very kind."
• "Huge thank you to first aiders Ben and colleague, and the lady on customer services who called for them."
• "Logical setup of aisles. You have options of self-checkout, manual checkout, scanners to scan the items as you go."
• "Great Sainsbury’s with a great selection of Homeware, Clothes and Candles."

Cons:

• "Just tried to use SmartShop, all items scanned okayed but got message 'something has gone wrong' and the customer service was dismissive."
• "A once-great store in rapid decline... not impressed with pathetic and dismissive customer service."
• "Visited Sainsbury's for shopping but on the way out we thought we would check cost of Euros at the kiosk... she appeared completely disinterested."
• "Normally I would rate 5 however for the following reason you get a 1 today. To the security guard that was videoing me while I made a valid complaint to a member of staff."
• "The store is doing it's very best to protect us from the virus by limiting numbers going into the store at any one time...be patient with each other especially in shops."
• "Unprofessional manager. My online order was canceled without any notice or explanation and when I asked the customer service to call the manager - very poor explanation and very rude."
• "Was appalled by a staff member, Loretta, in the clothing section, very rude to my children."
• "Sainsburys Leamington, plus side; great range of stock, well set out and spacious. Downside, as with any Sainsbury's very slow customer service at self scan."

Facilities and Layout

Pros:

• "This store contains an Argos, a Tu Clothing section, a Habitat homewear section, and an ordinary Sainsbury's shopping section."
• "Good range of services. You have Starbucks through there, timpsons for keys, dry cleaning, key cut and heels, you have money exchange."
• "I go here regularly and the store is being done up and there is now a much better sandwich area at the back of the store and a fresh orange juice machine."
• "Best Sainsbury’s ever? This shop has everything. And so many deals."
• "This is a large Sainsbury's site, been here for many years, staff are always friendly, a nice tidy easy to navigate layout and plenty of parking."
• "At Sainsbury nearly everything needed for the House is available, the quality and price is comparable to most other outlets, the aisles are wide and spacious."
• "We were visiting the Argos in the store. Decided to get a few things we needed. The store was very COVID aware - the self-service tills cleaned after each customer."
• "Large store, has everything within from hot food to all shopping items. Includes Argos and Starbucks also, along with dry cleaning and premade sandwiches and other items."

Cons:

• "The toilets are absolutely awful and should be closed until made fit for purpose! 2 of the 3 ladies cubicles are taped off and the one remaining has not been cleaned in a while."
• "Shame they've got rid of the plastic bag recycling outside the store, perhaps they've given up on that."
• "Im sure I speak for many people when I say can you please sort out the pot holes in your car park at The Shires asap."
• "After parking in a free space by the entrance, with my young child in the car. Then being horned a sworn at by their security guard."
• "If you want to go over illegal sized speed bumps, tight corners, hidden crossings and high curves this is definitely the place to scratch your car."
• "Very busy. Too many people allowed in. Whilst I was using the sanitiser station. About ten people walked in straight past both sanitiser stations without using them."
• "Stores are over changing to be healthier environments for us all. Having all the tech is one thing, customer service was how reputable businesses survived."
• "Please fix the make up section. It's so messy and the range is so biased to very light skin."