The Boathouse Hotel Bar & Restaurant Reviews Summary

Customer Service

Pros:

• "Excellent friendly service."
• "Staff really friendly and helpful."
• "The staff have always been really nice."
• "Staff were super friendly."
• "Our waitress was really lovely, polite, cheerful and engaged in conversation."
• "Staff very friendly, beautiful setting."
• "All the staff were very friendly and helpful throughout our stay."

Cons:

• "Very poor customer experience!"
• "Restaurant staff seemed to be disorganized, don't know if there was a staff shortage."
• "Very poor service. Food cold."
• "The lasagne was tasteless and the service was appalling."
• "Service and table manners need Improving."
• "The main issue is service. It is extremely slow and disorganised."
• "Service was appalling left to fend for yourself with no one telling you if it's waitress service or order at the bar."

Food Quality

Pros:

• "Food was very tasty and generous."
• "Breakfast was good and they had vegan options."
• "The meal in the restaurant was fantastic."
• "Food very good quality and quantity."
• "The food was great really enjoyed it the atmosphere was perfect."
• "The food was fab too and they had a good few gluten free options."
• "All of the food was very tasty, well presented and good size portions."

Cons:

• "Ran out of potatoes and tomatoes but not very busy won't go back."
• "The pizza dough was half baked."
• "Got lentil soup which was definitely not lentil soup, it was green and vile."
• "The fish had a thick, thick Batter which normally I would love however it wasn't crispy more spongy and the whole plate was swimming in grease."
• "Food cold. Chicken certainly not at recommended temp for food hygiene standards."
• "The food itself wasn't great considering the price."
• "Food was absolutely repulsive."

Value for Money

Pros:

• "The prices were reasonable too."
• "Priced about right for the experience."
• "Not over priced friendly vibe staff look after you."
• "All this at a great price."
• "Amazing value for money."
• "First class food, service & very nice place too."
• "Everything in the room you could want."

Cons:

• "For £10 each we felt pretty ripped off, it's quite an expensive restaurant for the area."
• "Over priced for poor quality small portions."
• "A little on the expensive side compared to other local restaurants."
• "The food was way over priced and they served the most basic of dishes and couldn't do that well."
• "For the price of the rooms and no breakfast, it very expensive for what it is."
• "Definitely not worth the money!!"
• "Okay menu but difficult to see how it will last as it is too pricey for this area."

Location & Atmosphere

Pros:

• "There's a lovely wee trail you can walk along to burn off your dinner right across from the restaurant."
• "Beautiful location."
• "Pleasant surroundings in the marina."
• "It's the outside space that makes this place so would highly recommend visiting on a day with good weather."
• "Scenery is spectacular in this area."
• "What a gem of a place situated in such a lovely vista."
• "The setting of the Restaurant is beautiful and if you are lucky to get a window seat it is lovely to look out at the boats on the canal."

Cons:

• "The outside of the building is looking a little tired."
• "Exterior very neglected with broken signage etc."
• "Decking area and boating area could do with a good jetwashing all over as bit scruffy mouldy and dirty looking."
• "Outdoor space feels abandoned, dirty tables/glasses everywhere and no staff in sight (ever)."
• "Restaurant has got very scabby and run down since I was last in."
• "Facility very noisy with kids running around and screaming."
• "The service was really slow."