Address: Balloch Rd, Balloch, Alexandria G83 8SW, United Kingdom
Phone: +441389752052
Rating: 4.1
based on 345 reviews.
Staff Service
Pros:
"Staff were very pleasant, cheerful and extremely helpful - we'll certainly be back, hopefully with some better weather."
"The staff were great, very friendly & helpful, especially our waitress Mary."
"The staff made us feel extremely welcome and were very keen to help us in every possible way."
"Service was amazing - couldn't fault Rosey, she was really attentive."
"Staff were really friendly, excellent service and the breakfast was excellent, everything was perfect."
"The staff were very friendly and provided a warm and rapid service."
"The staff here were absolutely fabulous."
Cons:
"The lady who served us couldn't care less about any basis customer service."
"The waiter behaved like he didn't want to be there. The service was slow."
"Staff were very slow to come over at every opportunity from seating, taking orders and paying the bill."
"Service was very slow, there only seemed to be two people taking orders and serving during a busy period."
"This man was extremely unhelpful and the worst customer service I’ve experienced!"
"Staff didn’t seem like they wanted to work or help us check in."
"The service was so bad that we will never return to this place again."
Food Quality
Pros:
"The food was very tasty, great portions, value for money."
"The food looked the part! The gyozas were really good."
"The food was more than ample and tasted amazing."
"Food was amazing, especially the Scottish breakfast."
"One of the best fish & chips I’ve ever had in Scotland! Fresh, delicious food and drinks were good too."
"The chicken was cooked to perfection."
"The food was delicious specially the mushroom bruschetta and chicken pie!"
Cons:
"The mashed potatoes were hard and tasted terrible."
"The portion sizes were small and the food wasn't hot enough."
"The food was ok but because of the horrible, rude service, never will be back again."
"The roast was terrible and the two times we went there and the women were behind the bar was so unwelcoming you actually felt awkward."
"The evening meal was a little disappointing, a bit overpriced and I think it was pinged."
"The food was mediocre. Fish batter was soggy, kids Fish fingers was literally the tail end of the Fish."
"The food however wasn't great."
Ambience & Location
Pros:
"The atmosphere was that great we stayed there till shutting time!"
"Best place in and around the local area at Loch Lomond (at least near Balloch etc) to have sit outside."
"Definitely be back plus you can't beat the area for scenery and shops."
"Nice pub / restaurant situated in the centre of Balloch at the start of Loch Lomond."
"The pub area is also a perfect place to relax with a great range of drinks and a lovely atmosphere."
"Scotland is a beautiful place regardless, but in the sunshine?? This bar/restaurant/hotel is right on the banks of Lomond Shores and a Scottish heartbeat away from the Balloch train station."
"Gorgeous Inn and amazing location. Next to railway station and Loch Lomond."
Cons:
"The table we received was wet with I guess cleaning fluid or water."
"Looks really nice from outside but when we went in there was empty glasses everywhere, all of the tables were covered in spilled drinks and looked like nothing had been cleaned in a while."
"Parking was a bit tricky as the parking spaces are bit inclined and reverse parking can be bit of a test of driving skills if the parking lot is full."
"However our experience was dampened by the excessive wait for food."
"Parking is tight and not easy to park, especially if the carpark is busy."
"This otherwise peaceful hotel is a little more lively on a Saturday night with live music, not really great when like us, you want an early night."
"Big down side is very hot in my room. Sash windows restricted to open 4 inches."
Accommodation
Pros:
"A beautiful hotel and restaurant in Balloch with lovely, helpful staff."
"The rooms were beautiful with plenty of space and it had a bath as well as a shower which was a lovely surprise."
"Rooms were excellent so comfy and to the kitchen staff and the chef's food was amazing."
"Room is cosy and clean. Bed is comfortable. I’ve had a great stay."
"Great hotel. Food is very good and the rooms are large, clean, and very comfortable; possibly the best sleep I've had for years."
"Rooms were very clean, food was lovely and all staff were very friendly and helpful."
"Beautiful room with tea, coffee, a couple of little chocolate snacks, tv, nice decor, hairdryer, iron etc."
Cons:
"Do not stay in room 10 as the air con outside the window will keep you awake all night."
"The rooms were adequate at best. Definitely needs upgrading."
"The room was kind of clean, the duvets and decorative pillows were dirty and looked liked they had never been washed before."
"Single glass on a busy street and noisy pub guests and a train running means no night sleep."
"Rooms are awful the floors creak and sound travels someone walking in the other room will mean your floorboard creaks."
"Hubby & I have stayed here 3 times in past year but doubt if we'd be back anytime soon."
"Also be aware that you have to deal with stairs because there is no lift."
Value & Pricing
Pros:
"The food isn't at all special, but it's perfectly nice and reasonably priced too."
"Good menu at reasonable prices in a pleasant location."
"Dog friendly. Great food."
"Only popped in for a quick meal during our travels. We had the haggis, tatties and neeps for £12 and it was gorgeous (especially the gravy)."
"Good prices, great food."
"The Haggis burger was really good and I especially like the fact that it comes with a pouring jug of whisky sauce."
"Attentive and friendly staff, party of three, two adults and a teenager, there for a lunch, found that we could all order from kids menu, great burger and chips with glazed vegetables, or salad option followed by large ice cream Sundae all for a fiver- great value."
Cons:
"Popped in for coffee only to find that the price has increased by 25p and no longer accompanied by a little biscotti biscuit."
"Considering the price I would have expected way better!"
"The portions were small (which was actually nice) but the prices were as high as any place serving much bigger portions."
"The food was pricey but delicious."
"The evening meal was a little disappointing, a bit overpriced and I think it was pinged."
"Sunday roast turkey was just a Bernard Matthews processed turkey roll, Roast potatoes where burnt to a crisp and the vegetables had been over microwaved, very over priced."
"Would not eat in here though the food was disgusting asked for steak well done and it was cremated I had to spit it out could not chew it."