McDonald's Reviews Summary

Service and Efficiency

Pros:

• "This putney branch is quite good, clean, tidy, and friendly staff."
• "Member of staff in cleaning tables etc was really friendly wish I had got hid name."
• "Just wanted to let you know that the guy who you have on member care is fab.he is always happy to help and is always pleasant."
• "Nipped in for lunch and wanted to say that Desmond is brilliant. Engaging with customers, making sure that everything ticks and just a genuinely lovely person. Please pass on."
• "The staff very pleasant."
• "Fast food is fast food, everyone is really friendly in here and does their job."
• "I'm really impressed with the friendliness of the staff at the McDonald's on Putney High Street. Every visit is met with a warm welcome and efficient service."

Cons:

• "One of the dirtiest places I have ever visited in my life, no parking sense, food waste everywhere, flying paper bags, cold burgers, uncleaned tables etc.."
• "Take it from me, don't deliver from putney McDonalds. We were given a completely different order to the one we actually placed."
• "This branch is becoming worse over time. For fast food the service os extremely slow."
• "Seems like self service machines and food deliveries do not help to serve the customers efficiently."
• "The white guy in a white shirt is absolutely rude to staff and costumers. It was very disappointing behaviour as a higher up,not a good role model at all"
• "The machine did not print out the receipt with the order number. Apparently, it has run out of print paper."
• "50 mins wait for a 'wrap of the day' and they managed to mess up the order."

Food Quality

Pros:

• "The children I look after get a treat at McDonald's now & again. I like it when the food is hot & fresh..which it was."
• "Today I had lunch at this restaurant. The food was absolutely delicious."
• "Manager took time to fulfill a special request (mayonaise) which other restaurants often dont."
• "The cleaner on shop floor is the best..also he greets customers and always cheerful."
• "There service has always been good food hot and fresh (as it can be)."
• "Bought a banging cheese burger. Possibly the best one I've ever had."
• "Love my apple pies."

Cons:

• "Awful: cold burgers with little taste, food hasn't moved with the times."
• "When food finally arrived, the fries were stale and cold as was the fillet o fish."
• "Absolutely trash. They got my order wrong after postponing the delivery by a total of 50mins. My food was cold and melted!!"
• "Been in twice when it's dead quiet (less than ten people sitting in) and both times they messed up my order. I gave two stars cause they fixed the issue."
• "It's always so crowded and noisy. You have to be extremely lucky to find an empty table. However the restrooms are clean and the staff is calm, even though they are bombarded 24/7 with a ton of costumers."
• "The food made me and my friend sick for next few days."
• "We had mcflurry, fries and garlic cheese bites and we actually threw away most of it as it didn’t smell or taste good."

Cleanliness and Ambiance

Pros:

• "Seating upstairs always clean and tidy."
• "What a welcome change this McDonald's is with no awful music played that everyone has to shout over to be heard."
• "To their credit, this location is usually very clean, however I would still recommend washing ones hands before eating."
• "The restaurant was very clean, even the toilets were spotless."
• "Oh clean and tidy and the staff very pleasant."
• "We were there late in the evening to get a bite on our way home. The service was quick and friendly."
• "It's still one of the stores which is running on highest level of standards: cleanliness, organisation, staff and service; plus in this area is still can be a good compromise to get food within short time for reasonable price."

Cons:

• "Very dirty. I was even thrown a cloth to clean my own table."
• "When I popped in at this great restaurant, I was so disappointed by the disgusting state it was yesterday, so dirty that I felt like downgrading the five 🌟 to 3 🌟."
• "It's just okay if you need a quick bite, but it's normally closed up stairs, so there is often a problem using the toilets. Often messy and noisy too."
• "Horrible brunch! It’s frustrating as I always try to eat the food the way I want it and I almost never get it."
• "The cleanliness is awful baby chair somebody was stepping on it."
• "Horrible,dirty,cramped. Staff have no social skills,zero customer service skills."
• "The usual experience with fast good food and good staff, however of all the McDonald's I've visited around the world, this restaurant has a 90% rate of overcooked fries."