Edinburgh International Climbing Arena Reviews Summary

Staff and Service

Pros:

• "Top value for money and first class staff are at hand."
• "Absolutely fantastic! Took my nephew to the clip n climb, he was a bit tentative at first but the staff were amazing."
• "Approachable & very helpful on floor staff."
• "The staff are nice and friendly especially Allan, Mr T and krys."
• "The staff is 5 stars. Extremely friendly and helpful."
• "Friendly staff, great facilities and cafe reasonably priced for a coffee and a cake."
• "Staff friendly and always on hand."

Cons:

• "Biut disoppointed with my kids climb on tuesday. Son was scarred when at top of climb. Instructor was unable to help."
• "Drove 1 hour to be met by clueless non accommodating staff with the worst customer service I have seen in a long time."
• "Very disappointed with the customer service provided here."
• "Only went to the kids soft play. Actual equipment was ok, but staff and attitudes were awful."
• "Very, couldn't care less female member of staff. Didn't care at disappointing the members."
• "Sadly, a supercilious official at the wall didn't like a knot I was tying and told me and my son to leave."
• "The staff of reception were incredibly rude."

Facilities and Climbing Experience

Pros:

• "An amazing place, and awe inspiring space. Tremendous range of facilities for all ages and skills."
• "Fantastic climbing arena, kids zones, tech room bouldering area and huge array of climbing walls."
• "One of the best indoor climbing facilities in Scotland."
• "Great place with plenty of walls and is accessible for all abilities."
• "Very tall walls, loads of featured walls, and great route setting."
• "Europes largest indoor climbing wall, bouldering room and clip and climb."
• "An outstanding facility, the highest standard of indoor climbing suitable for everyone from children to the best climbers in the world."

Cons:

• "For an indoor arena, however, the place is extremely cold, especially in the winter months, and climbing in the cold can be difficult and unpleasant if unprepared."
• "The suspended climbing area looks to be out of use."
• "Boulders in the centre are really slippery and haven't been cleaned in years."
• "Also expensive, no concessions for either students or old folk."
• "Some routes were disappointing because they caused rope to drag on the wall."
• "The external quarry is not designed for climbing and can be dangerous to climb due to the crumbling rock face/surface."
• "The majority of the top ropes in place need to be retired! They are hairy and no longer suitable for purpose."

Value and Pricing

Pros:

• "Prices are very reasonable, and there are kids options."
• "Great little cafe too. Worth the money and we'll be back regularly."
• "Amazing value and facilities."
• "Very cheap to climb there too."
• "Best climbing centre in the whole Europe. Very reasonable priced coffee and snacks."
• "Two cafes which are reasonably priced offer a good range of food and brews."
• "The cafe is definitely worth a visit. The food is delicious and very reasonably priced - all home made."

Cons:

• "At full price of over £12 felt a bit disappointed."
• "However being under Edinburgh Council the prices are not the cheapest."
• "Feel like there's more space than wall which given its £12 and usually rammed then it's well over priced."
• "£14 entry and to hire gear takes it to around £25 so a bit on the costly side."
• "Cafe serves bland health conscious, but expensive food."
• "The cafe section is a bit pricey."
• "Absolutely atrocious customer service in the cafe."

Accessibility and Location

Pros:

• "Good connection visa public transport."
• "Easy access by road, ample free parking."
• "Very accessible from both the A roads and the motorway, yet close to Edinburgh."

Cons:

• "You need to book in advance as a busy place."
• "The website makes no facility for booking (the book now link is just 404)."
• "Very difficult to reach if you don't have a car."
• "It's not possible to reach via public transportation."