Address: 105 Humber Rd, London, SE3 7LW, United Kingdom
Phone: +442088585151
Rating: 4.7
based on 113 reviews.
Staff and Service
Pros:
"A delight to work with Alan and his team."
"Super lovely reception staff and the vets are very friendly and thorough."
"Friendly, professional, understanding, and highly skilled veterinary practice."
"The best we have had so far in London, online booking system is great."
"Can fully recommend."
"They are super and saved my kitten’s life."
"The team are super knowledgeable and caring and really great with my cats."
Cons:
"Very disappointed regarding the VIP plan, we were with this vets for over 3 years and have just moved due to work commitments."
"The receptionist was terrible. Very defensive, not apologetic."
"Receptionist wasn’t at all friendly or helpful upon challenging the bill on the day."
"Paying the remainder of the 12 month plan seems very excessive and has really put an awful negative experience on my 3+ years with this vets."
"It is really frustrating that we were given inconsistent information."
"Completely lacking in client care and professionalism."
"Very judgemental, not helpful and always running late."
Animal Care and Treatment
Pros:
"Alan and his team saved my little cat's life - the treatment he received was exceptional."
"The staff took excellent care of our dog. He had some problems with his leg and it needed surgery."
"Care is excellent."
"Have had nothing but excellent treatment and advice."
"Provides excellent care. Responsive reception team and caring vets."
"Dr Alan is always very gentle, knows how to distract the pets and makes the examination like a game for them."
"The vets here are very tentative and gives you good explanation to help you understand the problem better."
Cons:
"They also have given Nala steroids which has a side effect of making a dog nervous so this severely impacted Nalas nerves even more."
"Nala was very freaked out and was also left for 30-45 minutes after being sedated without being monitored by a professional even though her breathing had rapidly changed."
"Final straw was charging me a fortune & putting my dog's life at risk for an unnecessary procedure."
"Really bad experience with this vets treating my cat. They are all about billing and do not have great care for attention to pets in my experience."
"Animals life’s are in their hands and they are truly incompetent - I have now wrote a formal complaint and everyone else who I’ve spoke to with similar experiences I have urged to do the same."
"Firstly they charged me over £200 for treatment for my dog's ear infection which didn't work."
"I'm sorry I'm writing this, but in my opinion, they did an awful job."
Accessibility and Convenience
Pros:
"Easy parking and competitive, transparent pricing as well."
"Highly recommended clinic."
"Everyone is also very friendly in the surgery."
"I love this place I didn’t have an appointment today but they still managed to fit me in last minute!!"
"Never a problem with booking appointments and am always greeted by a friendly face behind the main desk."
"And lastly the surgery is benefitted with lot of street parking, so very comfortable to get my puppy for her treatments."
"Never any hassle getting an appointment, always on hand to give advice on the phone."
Cons:
"If you have arrived to UK in the last 6 months and you are not registered yet with local vet and you have an emergency for your pet - avoid this place as they won’t see you."
"The appoinment booking takes longer than any other previous surgergies I worked with."
"It has been a bit of nightmare of trying to book an appointment for my dog to be muted."
"Booked an appointment online, paid prepayment, filled all the forms just to received a call next day informing about cancelation with no reason."