Address: 2-12 Argyle St, Glasgow, G2 8AA, United Kingdom
Phone: +441415524546
Rating: 4.2
based on 158 reviews.
Customer Service
Pros:
"Very pleasant sales assistants in both departments of the store that are opened today."
"Great shop. Served by lovely Gordon in homewear. It's great to have social interaction with a shop assistant."
"We would just like to thank this assistant for her very thoughtful help, and think m and s are lucky to have such staff! Outstanding customer service."
"I would like to express my gratitude to Marlyn McCluskie, 1st Floor assistant, who went above and beyond patience and respect when I visited on Friday 11th March, lovely lady who deserves high praise indeed for her handling of customers."
"One of the young staffs she was really helpful when I told her I have forgotten to ask for the men's trousers hanger yesterday. She went and got one for me. She made up my day for the soured faced I gotten downstairs."
Cons:
"Today wasn't very good as I had a bad experience in tea room. Assistant wasn't too pleased when I asked for receipt for using my credit card."
"Terrible service trying to return a mens shirt today. After taking the packaging off there appears to be a mark."
"Lost my bank card in machine in food hall. No concern from staff at all."
"Staff chat for ages to people they obviously know then treat other customers differently."
"Very poor service at checkouts. 3 staff and a supervisor no queues and they still carries chatting amongst themselves."
Product Quality
Pros:
"Good quality clothes and large food area but let down by the building itself."
"Mark & Spencer is always a good idea for high-quality products - from food to clothes."
"Their clothes are well made and good quality."
"It’s costly, but many products are unique and really great quality."
"High quality, reliable customer service. Great quality goods. I absolutely LOVE this Marks and Spencer."
Cons:
"Bought a pair of boots here in November '22. We're now 3 months since the purchase and the right boots 'leather' has peeled off and both boots sole are coming loose."
"The clothing range is as good quality, the T-shirt’s used to last years but after one wash get all mis-shapen."
"Prices are all over the top for most food on menu. So disappointed."
"Also on 11/10/22 I bought the (New) 'Chunky Scotch Broth soup.' Totally tasteless."
"Food downstairs has a foul smell also not the cleanest of places got to see a lovely tissue covered in blood not what you want for a place that’s apparently higher class vile."
Store Layout & Accessibility
Pros:
"Great Anchor Store on Argyle Street. All clothes and home store items are available."
"Large well laid out store with good lighting and food hall in basement."
"A large city centre store set over three floors. Escalators and lifts to all floors giving good access for disabled shoppers."
"Typical M&S spread over 3 floors with elevators and lifts."
"Comprehensive, large M&S including good stock of furniture and home items as well as larger stock of its clothes and sub-brands."
Cons:
"Good quality clothes and large food area but let down by the building itself."
"It doesn't have the Deli and Bakery of the refurbished stores and the store is in the city centre so it has no parking."
"The worst lighting I have ever experienced in a store on the fashion floors."
"No staff on the floor so spent hours just aimlessly wandering."
"Only three stars earned for this big Glasgow store because it's difficult to find workers on the shop floor for assistance."
Value for Money
Pros:
"Visited twice this week, 1stly on Tuesday with my hubby for a suit for him, great service, great value for money and great choice."
"Great sale on. Got a few things and a nice wee woman offered me and my husband two vouchers for a hot drink in the M&S Café."
"I'm always surprised to hear their profits sometimes fall as M&S offer value for money in my opinion."
"A delicious three course meal with bottle of wine for two for £10 and even the wine is delicious."
"I only went in for a pair real leather boots for my granddaughter, and I got the perfect pair of boots for her."
Cons:
"Many items I daresay seem overpriced."
"Prices are all over the top for most food on menu. So disappointed."
"Received double t shirt as a present and took one back as an exchange for something else of the same value however as we were one day late on the return policy and the item purchased was now on sale they offered us £8.00."
"Came in for a cup of tea, not been in for ages and won't be back. Got charged £9.65 for 2 cups of tea and 2 slice of cake which was robbery then couldn't find a clean table."
"Sometimes, somewhat expensive."
Inclusivity & Diversity
Pros:
"A large store with a good range of clothing for men women and children."
"Floor staff are great. Brilliant lines in bras and pants for larger ladies that match."
"A varied selection depends what your after... you can also get A good selection of school uniform, school knitwear and many many other schools acceries."
Cons:
"Poor selection for men. Unless your 80+."
"As soon as we entered the food store, a guard was sent to follow us. My husband and I were feeling as if we're treated like thieves purely because we're Chinese."
"No breastfeeding area, was advised to either use a toilet or a sofa display to feed my baby!"