Bromley Brides Reviews Summary

Customer Service

Pros:

• "Staff couldn’t be more helpful."
• "The staff are professional and polite but also warm and genuine."
• "On the occasions I have communicated and met with staff they have always been so polite and friendly, such a pleasure."
• "The staff at Bromley Brides warmly welcomed me into their beautiful shop."
• "The staff were attentive and made sure we were fully involved in the process."
• "Friendly and knowledgeable staff in a beautifully designed boutique."
• "Such lovely friendly staff, easy to get in touch with."

Cons:

• "Absolutely shocking service! Pre booking requires information relating to sizes of bridesmaids/brides and budget."
• "Appalling inhuman person who have no regard for life only money."
• "Once they found that out I have heard nothing since. Even followed up with a second message. Complete silence."
• "The customer service was disappointingly insincere and condescending."
• "The owner of the shop, Becky was intent on still making a profit from someone’s demise, she did not care and her only concern was that the dress was paid for."
• "Terrible experience. Every bride to be deserves to be treated special and this was not my nieces experience."
• "Unfortunately, I can not rate any higher than this. I went to Bromley Brides & whilst the service in store was great - the aftercare was beyond appalling."

Dress Selection and Quality

Pros:

• "I’ve said YES to the dress!!! Beautiful range of dresses!!! Big thank you to JUNE and SHARON with helping me find my perfect dress."
• "The choice of gowns is huge."
• "The store is beautiful, the selection of dresses is fantastic."
• "The shop is by far the most beautiful and well stocked I have been to."
• "All the dresses they stock are absolutely beautiful, I am so grateful that I found them!"
• "The selection of dresses is truly beautiful."
• "The range of dresses stocked is fantastic - there is something to suit every bride."

Cons:

• "Ordered my dress two sizes too big then wanted to charge me almost £400 for the alterations!"
• "I ended up paying nearly £700 for alterations."
• "Fatima, while being a lovely person, did a really terrible job on my dress and dropped it off at the shop as 'ready to pick up' without me even trying it on."
• "It was very quickly apparent that very few dresses were in a size above 12 and due to limited range/sizes it was difficult to make a selection."
• "One hick up when putting the actual deposit on the dress and mentioned the alterations I wanted which for a second we were told wouldn't be possible."
• "Dress prices are significantly higher than competitors. I suggest comparing prices online to see the difference."
• "To sell a dress and then demand an additional item is purchased after payment has been taken is appalling."

Shop Atmosphere

Pros:

• "This shop is truly beautiful."
• "A beautifully designed boutique."
• "The shop looks and even smells gorgeous."
• "This is an absolutely stunning bridal shop."
• "The boutique is absolutely beautiful."
• "Beautiful shop, absolutely lovely staff and very sweet service."
• "Beautiful little place, calm and with a super selection of dresses."

Cons:

• "Never felt the need to review until now. Money grabbing disaster of a shop."
• "Absolutely useless, I bet they treat every bride like this but get away with it."
• "Please ladies, avoid this shop like the plague."
• "They fraudulently misrepresented a receipt, which was actually a contract."
• "Shameful, disgusting company who play on your happiness and excitement to get married, with no real desire to please their clients."
• "A truly lovely afternoon ruined by the awful owner."
• "The manager was eating a greasy burrito on the shop floor unconcerned about the smell or grease getting on the dresses."

Alterations and Fittings

Pros:

• "To my surprise I was told I needed zero alterations."
• "Alison and Fatima also truly went above and beyond to calm my nerves and ensure that my dress fit perfectly on the day."
• "Once the dress came in I had a fitting with the seamstress Fatima who is an Angel!"
• "I finally found my dream dress, although a little too big for me, Fatima the seamstress came to the rescue and after several alterations the dress fitted perfectly."
• "I would like to thank Fatima the seamstress at Bromley Brides for doing an absolutely fantastic job with altering my wedding dress!"
• "Also Cathy from the alterations is the most friendly and caring tailor you will ever find!"
• "I also used Bromley Brides for all my alterations and Vee did an amazing job with all my bridesmaid dresses."

Cons:

• "She never helped me into dresses, she dropped them on the floor for me to do it completely by myself."
• "The seamstress is totally unprofessional and insists on payment for work before its even been done."
• "What a terrible experience. The seamstress is totally unprofessional and insists on payment for work before its even been done."
• "The same manager took a break from her lunch to explain that the alterations were not their problem and the seamstress doesn’t work for them anymore."
• "To sell a dress and then demand an additional item is purchased after payment has been taken is appalling."
• "Pleasant experience until I had ordered my dress and bridesmaid dresses. Once ordered everything went downhill, my dress went missing on my first appointment."
• "An afternoon that left my best friend in tears."