"When collecting car dealt with another member of staff who was very friendly and guided me through the information."
"Staff were attentive when I arrived and talked me through my options for insurance etc."
"The staff are amazing and very friendly and helpful."
"Daniel was very nice/ helpful in getting us on the road."
"Lovely experience, Stuart and George are so lovely."
Cons:
"Be warned about using Drivalia/Easirent if your flight is due to arrive in the evening."
"Had to pay extra because I didn't have 2500 pound on a credit card and couldn't use my wife's, so they charged an extra 300 plus a deposit because of this."
"We were pushed to pay for extra insurance."
"I feel like my friends and I were taken advantage of by the representative because we were a relatively young group."
"Waited for more than half an hour and called them twice to be met by an absolutely rude person who doesn't know anything about decent customer service."
"However I came across this manager called “George” he is the most arrogant and unprofessional manager I have ever came across."
"Beware of the follicly challenged angry wee Scotty dug of a man ready to bark at any given chance."
Vehicle Condition
Pros:
"The car was immaculate, brand new 2022 Honda CR-V that was fully detailed."
"Car was spotless and almost new."
"Our car was ready for us upon arrival, was clean, and ran well."
"The car actually had a bald tire & also a scrape on it."
"The vehicles are clean and well maintained."
"Car was excellent, just a Ford Fiesta, but no problems."
"The car was clean and drove great."
Cons:
"Provided a car with the air supply disconnected."
"The Car we got fiat 500, didn't have cruise control, the only downside."
"Mostly having near run out of oil worried me that other basic checks are not made before unknowing customers take the car."
"Rented me a car with a dent down 1 side, trims coming away from the front bumper, engine management light on the dash panel, tyre warning on the dash panel."
"The coverof the left wing mirror was missing."
"Car was squealing before driving out of lot."
"Car was fine, however shortly after taking started bleeping and seemingly nearly out of oil."
Shuttle Service
Pros:
"The shuttle service is quick and to call them is easy."
"Transfer to and from the airport was easy to arrange with friendly staff members to match."
"They have a shuttle that will pick you up - they were there in 5 minutes when I called."
"The drop off and check out process went seamlessly as well and we were in and out in 5 minutes then shuttled off to the airport for our flight."
"Daniel went above and beyond and even drove us and our bags to catch the train on our way back home."
"Big thanks to Kenny and Amir for dropping us off at Travelodge for our return journey."
"The driver was super friendly and helpful."
Cons:
"Place is really far from everything, we were taken to the closest train station as a favour, and were left to wait one hour for next train to Glasgow Central and no ubers or taxis."
"Avoid at all costs. They say there is a shuttle bus, but it will never arrive."
"We had to wait 40 minutes for after being told we would be collected in 10 minutes."
"Rental from Glasgow Airport. Pickup from airport phone number extension rejected repeatedly."
"The shuttle service worked well - I just called up and it arrived within 10 minutes."
"We were also not provided with a receipt after being charged 224 pounds when collecting the car after we had already paid 190 for the car rental which included the extra insurance."
"The complimentary shuttle from the airport is so quick and efficient."
Value for Money
Pros:
"Check outs was smooth, no hidden prices and fair trade."
"A very good price."
"The small automatic car that we had requested wasn’t available but we were given an upgrade to a larger, and very high spec, automatic at no extra cost."
"Super speedy in getting the car together, no hidden fees when returning the car."
"Hired a Fiat 500, great value for money."
"Extremely straightforward and good value."
"Great value for money."
Cons:
"When I booked the car online (direct) I informed them I would be returning the car out of office hours, nothing stated via website or by the agent about a £20 cash fee that had to be paid."
"The company is not based at the airport and requires extra time to collect and return the car which incurs a fee outside operating hours."
"You need to pay minimum £25 a day extra when you get there."
"Drivalia refused to accept 1500 cash deposit. Forced to provide 400 excess."
"The full to full petrol option we booked wasn’t available at the counter."
"The charges were double the car."
"My flight was canceled so Drivalia gave away my car and then charged me more than double because the only option was an “upgrade.”"