Albion Dental Brighton Reviews Summary

Staff and Service

Pros:

• "They were so lovely and reassured me that they would be kind and gentle when I told them how nervous I was."
• "Rosario was incredibly efficient and took an X ray, prescribed antibiotics and offered to refer me for an extraction without me begging for one or justifying my pain."
• "Really lovely staff, made to feel welcome and safe with the restrictions in place."
• "Well done Rax and his assistant, who performed a potentially difficult but successful extraction on me with great skill."
• "The reception staff are friendly and helpful."

Cons:

• "Had a receptionist have a go at me today, for walking through the front door."
• "I felt like I was not treated with compassion despite my situation and I was told off by my dentist."
• "Unfortunately the dentist we had wasn’t very good at dealing with one of my children when discussing treatment that she needed."
• "He was very rough with my mouth even after I explained I have a rare mouth condition that makes my gums and tongue very sensitive and needed to be handled with extra care."
• "Then I got more arrogant stress from the older receptionist who said I needed a badge with my name on it to not wear a mask."

Facility and Accessibility

Pros:

• "Safe practice where regulations due to Covid are strictly followed."
• "There is a lift for the less well able. There are even sofa's in the waiting area."
• "The practice also offers two free parking spaces for patients."
• "Albion Dental Brighton is such a friendly, calm, relaxing place to visit."
• "Felt very safe as the practice is Covid-aware, very clean, social distancing, masks etc."

Cons:

• "The building itself is very old and dated and in need of modernisation and decoration, it’s also quite dirty and not very hygienic."
• "Accessibiliy zero when the lift is out of order."
• "Shame no good magazines or water in waiting room."
• "However, building needs capex investment on air conditioning."
• "This reception is not operating according to guidelines."

Appointment and Communication

Pros:

• "Great communication too with text/email reminders available."
• "Making an appointment was a breeze."
• "The reception team were very welcoming & dealt with my needs quickly & efficiently."
• "Reception staff cheerful and friendly and didn't have to wait weeks for an appointment."
• "Always welcomed to the dental practice by a very friendly team on the reception desk."

Cons:

• "The website needs dealing with, despite several attempts it kept rejecting the forms."
• "I arrived on time but the dentist was 30 minutes late for apparently no reason given."
• "Took over an hour to answer phone and when finally got through to make an appointment."
• "The most incompetent admin staff ever!!!! Incorrectly quoted cost and after gave me another invoice demanding more than money."
• "My complaint is that at NO TIME was I informed by reception staff when making the appointment that they were ONLY OFFERING PRIVATE TREATMENT."