KFC Fort William - North Road Reviews Summary

Food Quality

Pros:

• "In short, food is good."
• "It definitely wasn’t quite the normal KFC herbs and spices flavour - I think a bit more pepper than usual - but decent fried chook nevertheless."
• "Although the chips and chicken were cooked, the vegan burger was extremely dry!"
• "The food portions are way smaller than on the pictures when ordering which was quite a disappointment. When we got the food after a short amount of time it did taste alright."
• "First time visit to our local KFC today and I was totally impressed by the service received and the quality of the food."
• "The restaurant itself was nicely appointed and the experience was a mixed bag. The food arrived and everything was nice and hot."
• "The chicken is absolutely delicious! Hot, moist, excellent flavour."
• "Food was good, however quite disorganized setup."

Cons:

• "The food is good, but the mistakes in the order were not pleasant at all."
• "The vegan burger was extremely dry! the krushems look like vomit and taste horrible."
• "The chips had felt like it was cooked by a lighter, the chips were never good, some were too crunchy and some were extremely soggy."
• "They served us 8 drumsticks out of 10 pieces of chicken ordered."
• "Absolutely joke! Stood for 10 mins at front of queue before even got asked for an order, fair enough they were busy so we all waited to get told it was take away only."
• "Unfortunately same issue everytime I go to this KFC, I live local and usually try to go here on my day off so i will go at 1pm when it's suppose to open."
• "The pieces of chicken were smaller than I've ever had before."
• "My order was messed up completely! No food in the bag matched what I ordered!!"

Service and Staff

Pros:

• "The people of Fort William have spoken - this is the worst KFC in the country. I was eager to try it, but was left bitterly disappointed by hot, succulent chicken and excellent service."
• "Staff seem fine, people need jobs in Fort William just get loads more stat and keep it open and with good service."
• "All the staff were rude apart from one young man named James Mackinnon."
• "As a lover of KFC give this one a wide swerve unless you’ve got a spare hour or so, there’s no fast about this fast food place! Staff clueless, pouring drinks out bottles cause drinks machine doesn’t work, told no ice."
• "Half the hot drinks were off and the alternatives offered, an americano and tea, were the best part of £1 cheaper but no refund offered."
• "When the time came to take my order I was given some good recommendations as nothing on the menu was familiar."
• "I will definitely be returning to try out their other chicken dishes."
• "Staff were nice but a bit all over the place."

Cons:

• "understaffed, huge queue and one person taking orders. we arrived at 8pm, and they said we either had to get a takeaway or sit outside since they were closing."
• "Trash cans overflowing inside and outside... drive thru was closed... it was packed inside and hot... they were out of many many items."
• "Don't know why I keep stopping here!!! Every single time there is something! Today the drive thru was closed again, last time the restaurant was ONLY drive thru."
• "The staff was extremely slow (there weren't many customers). I waited for half an hour."
• "After walking around Fort William for a few hours me and my family were starved so we all went to the KFC and parked outside the Argos (we have motor home)."
• "The girl who was at the window was not rude but didn't not apologize for the wait."
• "Kentucky no chicken...... what's that all about. Waited in drive through because inside wasn't open 🙄 then to be told at the ordering point they had no chicken!!"
• "My Mrs phoned and asked what was going on and the said they were under staffed."

Cleanliness and Environment

Pros:

• "The spot where the KFC is located was good."
• "The restaurant itself was nicely appointed (for fast food) and the experience was a mixed bag."

Cons:

• "It was a mess, no clean spots and the toilets were the worst we've ever seen."
• "Restaurant and toilets were disgusting."
• "The tables were extremely dirty and we had to clean them ourselves."
• "Not very clean. Young staff without any adult supervision in site."
• "None of the tables inside or out were clean. Garbage overflowing."
• "Cleanliness leaves a lot to be desired, tables lay laiden with trays and disgarded food for the entire hour I was sat in."
• "Pure hygienic standard if you want sit in no one cleaning tables at all...under covid issues time is more alarming."
• "Absolutely disgusting service, drive through only and we can’t fit under the height barrier, they wouldn’t serve us at all."