The Henry Bell - JD Wetherspoon Reviews Summary

Service

Pros:

• "With the app, you get your drinks faster than going to the bar too."
• "Food is generally nice and can't fault service."
• "The waitress was very nice and apologised, and was very attentive when we asked for sauces etc."
• "Staff are always friendly and efficient."
• "We didn't have to wait to place our order and the food was brought promptly."
• "Staff helpful and very pleasant."
• "Staff were excellent at explaining how long for food to be ready when ordering."

Cons:

• "The Shift Leader Lucy is the rudest person ever."
• "Seemed to be understaffed as despite asking three times for the table to be cleared and cleaned neither happened."
• "Lack of staff, any that were there were jumping for the APP order screen."
• "Manager/waitress comes up to us to say one of their waitresses complained that we were 'clicking our fingers' at one of them."
• "Had to clear and clean a table as staff just keep walking past doing nothing."
• "Rubbish service. No one at the door to help with table allocation."
• "Had the pleasure of shift manager Lucy this evening, I can confirm what the previous review says, she's hopeless and definitely in the wrong profession."

Food Quality

Pros:

• "Food is generally nice and can't fault service."
• "Nice and friendly pub and restaurant great value for money."
• "The food for vegans was excellent and clearly marked vegan which was good."
• "Food finally came and was good."
• "The food is good and very reasonably priced."
• "Food was lovely, my party ordered ribs n wings combo and a vege burger. Food was prompt, hot and delicious."
• "Food was excellent."

Cons:

• "the whole meal was cold."
• "Disappointed with food and slow service."
• "Food arrived barely warm."
• "Had to complain about the wait for our food, and arrived cold."
• "Food during day is ok, at night it's like they have different chefs."
• "Small scampi and chips ordered, 4 small pieces of scampi was the portion that arrived and cold on the inside which was not edible."
• "Absolutely awful dinner, spicy rice was cold and the only spice it’s ever seen was maybe passing a chilli on the way out the door of the kitchen."

Atmosphere & Cleanliness

Pros:

• "Nice and friendly pub and restaurant great value for money."
• "Usual Wetherspoons pub with great value, good food and lovely atmosphere."
• "Wetherspoon's seems to have cleaned up its act, literally, so everywhere very clean and hygienic."
• "It's got a good atmosphere most of the time, lots of seating options, and always seems to be tidy and clean."
• "This is a large and elegant pub near the shore of The Clyde in Helensburgh."
• "Large, spacious pub with a good atmosphere."
• "Inexpensive food and beverages, often inclusive, in a pleasant environment with no music or noisy games machines."

Cons:

• "this place is quite dark and decoration kind of tired."
• "place was really dirty"
• "Tables were filthy."
• "Table and cutlery given were not very clean."
• "Table was dirty. My grand daughter had to clean IT."
• "Dirty table, had to ask for it to be cleaned."
• "The glasses were dirty twice had to be changed as someone else's lipstick was still on them."

Value for Money

Pros:

• "Given how cheap it is Weatherspoons can't really fail to deliver."
• "An enjoyable meal with drinks and for less than £20 for the two of us. What's not to like about that."
• "Great value for money, but not so good on customer service."
• "Probably one of the better Wetherspoons that I've been to."
• "Food's the same everywhere."
• "nice clean easy to use wc facilities."
• "I always use the app to order and our food arrives quickly saving us from standing in a queue."

Cons:

• "Not good, wouldn't go back."
• "Won't be returning."
• "Food was not good."
• "Over £14 for our so called meal was a bit ridiculous."
• "Cheap prices OK. My hubbies small fish and chips was disgusting, batter was nearly black, burnt to a crisp and hardly any fish in it."
• "Meal was over cooked."
• "we will be attending Dumbarton pub in future."

App & Ordering Process

Pros:

• "With the app, you get your drinks faster than going to the bar too."
• "We didn't have to wait to place our order and the food was brought promptly."
• "I always use the app to order and our food arrives quickly saving us from standing in a queue."
• "Staff were excellent at explaining how long for food to be ready when ordering."
• "Welcomed politely at the front and advised to use the app to order food."
• "we ordered are food using the App, it came out well presented and hot."
• "They were having problems with accessing the Wetherspoons App via The Cloud."

Cons:

• "If you don't have the QR app On your smartphone you are put into an area where you have to wait unreasonable time for service."
• "Incidentally, using the app gives you some idea of how approaching a black hole slows time down."
• "The app for ordering didnt work no real controls in place to protect customers from covid."
• "It wasn't clear how to order food but it didn't help the staff was a bit slow on the uptake in the first place to let us know what the protocol was."
• "But then upon asking about ordering a desert a member of staff said we need to order via an app when she was right there and could've just passed on the order to another member of staff if she wasn't taking orders."
• "Waited 27 minutes for 1 pint."
• "Waited half an hour for 2 cold burgers, then another 15mins for replacements."