The Range, Watford Reviews Summary

Customer Service

Pros:

• "Polite and helpful staff and interesting additional services on site."
• "Staff were great as always. No complaints at all."
• "The customer services girl, was a delight - she cheered up a toddler in the queue ahead of me."
• "Very helpful staff and easy to find one. Efficient checkout service, no waiting."
• "The staff were all very friendly and helpful."
• "Great customer service from Bon who works in the backyard."
• "Staff are very nice and always helpful."

Cons:

• "I had to call customer service for the refund. 4 months on and I still haven't received my full refund."
• "Looking for help from staff? You’ll be lucky."
• "Staff are quite rude, they'd rather chat than serve."
• "Worse customer service and rudest staff ever."
• "Service is terrible, never know which till is open, never enough tills if busy."
• "Terrible customer service. Rude and extremely unprofessional manager and customer service desk staff."
• "The range has the poorest customer service there is."

Store Layout and Stock

Pros:

• "It's the first time I've been into a Range shop and I will definitely go back. Staff helpful and quite a few till open, so not long waits."
• "They have got a vast selection of 'stuff', enough to satisfy even the most pretentious potential clients."
• "They has so much for your home and garden. Every room is covered as well as arts and craft stuff and they even has stuff for pets."
• "The shop is huge with lots of wonderful items which are all at a good reasonable price."
• "Good range of sometimes slightly quirky but still interesting and good value gifts for others and goodies for oneself."
• "Large selection of goods at reasonable prices."
• "Great range of products at fantastic prices."

Cons:

• "The store has extensive variety of things but most unfortunately, not everything has got the price marked on it."
• "Average, maybe showy items, and definitely overpriced."
• "Outdoor gardening section very small in comparison to other stores."
• "I was highly disappointed with the quality of the products, and they didn’t have a large variety like what I had expected."
• "The stock is all over the place, refurbishment while the store is open, no prices on anything."
• "Shop was a bit untidy. Items that had been withdrawn from sale were still on the shelves."
• "This shop always looks a mess with very poor pricing of items and minimal stock availability on some lines."

Parking and Accessibility

Pros:

• "Great parking and lots of it."
• "Big car park and toilets."
• "Free parking for 2 hours and a huge store which you could spend that time in."
• "Central location with lots of parking and facilities for the disabled."
• "Easy parking, easy access to the store."
• "Plenty of parking, free for 3 hours."
• "Huge shop, tons of parking, other stores around too."

Cons:

• "Got a penalty for overstaying 20 min while shopping."
• "Parking is a pain. I love this shop, but only 2 hours parking allowed."
• "You can't telephone the parking charges company, any correspondence can only be conducted online."
• "The shop is good but after going to the shop a few days later I received a parking fine for £100 for staying 33 minutes over the aloud time."
• "Today I have received a parking fine for being 21 minutes over the allowed 2 hours."
• "Parking limited to only 2 hours we didn't realise this, went 17 minutes over the time and got a £100 fine!!!"
• "TERRIBLE!! DON'T STAY OVER 2 HOURS!"