Dunelm Reviews Summary

Customer Service

Pros:

• "Staff helpful especially in café."
• "Staff are friendly and willing to help, constantly working tidying up and putting stock out."
• "The staff was very helpful and polite."
• "Staff at Greenford branch efficient and polite."
• "The employees were incredibly friendly."
• "Staff are very friendly and helpful, have variety of choices, they have enough parking spaces, disabled entry etc. their online services are also fantastic 👌👍"
• "Plenty of nice, friendly staff to help you with your enquiries or help you navigate round the store."

Cons:

• "I had to wait in queue for my click and collect and then get told to go wait by door and someone will be there and there wasn't anyone."
• "Very poor Customer service, no one on curtain section... Now I’m in carpet section no one here."
• "Absolutely disgusting customer service from the young lady on the made to measure desk."
• "The staff have been exceptionally rude! They have no clue how to deliver customer service!"
• "Horrible customer service. Went to buy curtains, asked a member of staff and she signed and said “what is it” like I was bothering her."
• "Dreadful customer service. Unable to get through to customer services on the phone as the telephone number they advertise at the desk is incorrect."
• "The worst costumer services I'm UK. ! Nobody is responsible to reply to your demand."

Product Availability and Selection

Pros:

• "Better, bigger and more choices including a kiddies section."
• "Great selection of wonderful household items from cushions to furniture."
• "Great range of household goods. Prices excellent when sales. Can get curtains reduced from £100+ to £25."
• "Nice place to shop, varieties of household items available from curtains, bedding, baby nursery, outdoor or indoor ornaments, lights and chandeliers."
• "Since my first purchase I am using Dunelm to get all my house products."
• "The store itself is really big and has so much stuff. Basically nearly everything you need for your home decor can be found under one roof."
• "This has become one of the best Dunelm stores since the revamp (it's on two floors) finding things is a lot easier and they stock several brands of the same item."

Cons:

• "It still has the same type of stuff."
• "Stock availability on the Dunelm website is out of sync with what is in the stores, leading to wasted journeys, frustrated customers and staff who are unable to explain the problem because they are not informed."
• "Some items appeared in stock on the website but were not to be found in store so be warned."
• "Checked stock of net curtain online. Confirmed in stock but not available in store."
• "Disappointing visit - the store was in the midst of a revamp or reorganisation of some sort and as a result stock on display was limited and we were unable to find any of the things we went in for."
• "Didnt find what we were looking for - Christmas decorations and lampshades. A limited variety in both."
• "The curtain I selected had a tag with ‘NEW’ on it and I asked the assistant where the actual curtains were, I was told they could only be purchased online as they hadn’t been put out yet."

Store Layout and Organization

Pros:

• "Also, have a decent sized car park."
• "There is also plenty of parking right outside the entrance."
• "The shop is huge, very well organized, plenty of products to choose from for your home."
• "The store sometimes appears to be too full with too many items on display and can be quite overwhelming."
• "They have so much stock it is extremely difficult to navigate your trolley through the aisles past other customers."
• "Set out on 2 floors with a lot of variety. Good place to peruse stuff you need."
• "This place is a massive 2 floors... Lovely decorations for a new home or shop... I never seen as many decorations in one place and every thing you see you like it there."

Cons:

• "The sometimes tacky ornaments let the store down a bit, but I guess there's a market for it, so can't blame them for stocking it."
• "The checkout is absolutely ridiculous too. Whoever designed the checkout tills obviously does not shop at Dunelm???"
• "The cashier's area is very disorganised and small, nearly dropped all my glasses and my items purchased."
• "The click & collect could be in a better place in my opinion, standing in front of the door can be a bit tedious for others trying to get by."
• "Brilliant store, but recently the second floor has had hardly any furniture stock and everything seems to be piled on top of each other."
• "Slightly dingy drab feeling throughout the store though and price labels hard to read."
• "Very disappointing visit to Greenford branch. Checked stock of net curtain online. Confirmed in stock but not available in store."