Arden Tunbridge Wells BMW Reviews Summary

Customer Service

Pros:

• "Daniel Astill was extremely helpful and his customer service was fantastic throughout."
• "Sam Perkins was amazing, nothing was too much trouble, staying late to help me out, delivering the car to me, and all without being pushy."
• "The service BMW provided was excellent."
• "The facilities for customers are excellent and the staff very friendly."
• "Daniel was polite, friendly and very approachable. He explained everything carefully and politely and kept us updated every month with video calls about our purchase."
• "Very polite and efficient service. Arranged a test drive within a couple of days unlike another nearby garage."
• "The staff were friendly and knowledgeable and did not give us a heavy sales pitch. Coffee was good too."

Cons:

• "They rarely call back when they tell you they will, they take ages to get anything done and then charge you a fortune for repairs that are not even solving the problem."
• "Worst customer service, just try getting someone on the phone."
• "A very disappointing handover service. Handed over a dirty car 2 hours after being informed it was ready for collection. UNACCEPTABLE"
• "REALLY POOR service, lack of attention to the customer and a real feeling of negativity when I dealt with a member of their staff."
• "Appalling customer service yet again. My car went in for a service at the end of June and we asked that the clock be looked at - it was frozen."
• "I am not surprised the sales staff are the way they are after speaking to the manager. STAY AWAY from this place."
• "The worse experience ever. If you want to get ripped off for your money go to Arden Tunbridge wells bmw."

Vehicle Quality

Pros:

• "In terms of vehicle I got exactly what I asked for - sexy, rapid, exciting, safe, technology packed and practical."
• "I have just purchased a BMW 420d M sport... The entire process was dealt with fantastically."
• "A really good experience for the purchase of a used car from start to finish."
• "I traded my wife's car for a used BMW and we were very pleased with both the service and the car."
• "Visiting here as looking for a new 7 seater car. The sales room is clean and bright with lots of new models on display."
• "We recently purchased an Approved BMW X3 from Arden... Our experience with her is absolutely great."
• "Just purchased a car remotely with Arden BMW and Russell Cork was excellent to deal with. Not pushy, easy going and informative."

Cons:

• "I got a notification of an important vehicle safety recall on my BMW X5. They seem totally disinterested to sort it out."
• "Cleaning of car was patchy in quality - boot space not touched, dashboard remained dusty and NS rear seat not cleaned."
• "Car Description was WRONG."
• "Collected the car and took it home only to find the next morning it won't start."
• "There was a problem with my Mini Cooper, a wheel rubbing sound. I asked for it to be looked during the major service. It wasn't."
• "I can't believe this car had been inspected twice yet none of these issues were flagged."
• "Bonnet doesn't close properly - loose on N/S/F."

Communication & Follow-up

Pros:

• "His handling of this case was superb. Personally picking up my car, returning it to me in immaculate condition after being kept at the dealership for the windscreen bonding to cure correctly."
• "Fantastic service from Coopers and a special thanks to Ben Chrusciel who took our order before lock down and kept us informed throughout."
• "I have nothing but praise for the support I have been given by Daniel Astill. He has gone out of his way to answer any queries I had and to reassure a nervous client."
• "Daniel Astill was fantastic from start to finish. With excellent customer service before I decided to buy, including detailed videos of the car, phone calls to go over the process and replies to my emails within minutes!"
• "The atmosphere was really pleasant. The Arden team were well coordinated across the transaction."
• "I'm not normally one for reviews unless I get over and above service and this always applies to Coopers Tunbridge Wells."
• "Many thanks Katrina. Not only did you find me the exact car I was looking for, you also delivered on your promise to supply the vehicle at the specified time."

Cons:

• "The dealer never rang me with an update to say how they were getting on, so at 17:00 I returned the courtesy car to find they had done the service."
• "Regretfully after all the above promises I'm still waiting for my car to be delivered."
• "And no follow-up by sales staff when you leave a message and are told someone will call you back."
• "Have used them for the last 4-5 years for servicing and numerous warranty work and have started to wonder why."
• "Just contacted them, the main switchboard as they do now. I have an engine yellow light on and all they can book me in is in 4 weeks time!"
• "After being directed to the parts desk by reception I'm currently sat waiting at the parts desk for over 15 minutes without a single person coming to see me."
• "I was gonna smacked. Absolutely disgusting sales tactics. The rep probably sold the car to a friend."