Address: A12 Colchester Rd, Harold Hill, Romford RM3 0GX, United Kingdom
Phone: +441708914018
Rating: 4.3
based on 566 reviews.
Customer Service
Pros:
"From the initial telephone contact through to click & collect, Harold Wood provided exceptional service."
"Purchased my second BMW from sytner and the customer service has always been amazing."
"Well what can I say about the excellent service and professionalism I received in particular, from Steve Silk, Service Advisor & the Service team at BMW Sytner Harold Wood."
"Received excellent service from Robbie and the team at Sytner Harold Wood."
"I fully recommend this Branch in Romford. 5***** “you’ll never be disappointed “"
"I recently purchased a car from here. I received top class service. Very professional."
"Amazing amazing service. Maj took care of us from the very staff."
Cons:
"Incompetence, poor customer service and lack of care."
"Embarrassing communication on body work being done been awaiting responses for 3 weeks."
"They ruined my car, brought in for recall… after so many days the car isn’t fixed."
"Frustrating visit to get my End of Warranty Service done, took more than the 2 hours was not even offered a drink."
"Due to a poor customer service, I lost my entire day and money. I travelled all the way from Yorkshire to Romford and return."
"Absolute awful customer service."
"Worst service center I've used in my life, I've been loyal to BMW my whole life but the level service I've received from many of their technicians and managers has been appalling."
Sales Experience
Pros:
"Had such a great experience of buying a BMW from here."
"From the beginning to the end of my journey, my experience with dealing with Sytner BMW has no doubt been first class."
"I must admit I was extremely hesitant buying a car without seeing or driving it. Having said that the sales executive Richard Heathfield guided me through the process and delivered beyond expectation."
"Brought an approved used vehicle from Jerry Miller and the experience of buying is phenomenal."
"Would highly recommend this dealership to anyone as my experience has been nothing but first class."
"That’s a very pleasant customer experience at Sytner Harold Wood and Darren Kwateng is the best Sales Executive I’ve ever met."
"I had such a pleasant reception from Dan Fitzgerald at BMW."
Cons:
"Don’t trust these fraudsters sales man Steve sold me a car and he is rude his knowledge is zero on what he is doing."
"This is not the first time the front desk team at service dept. have provided unsatisfactory service."
"Who actually oversees the management of this place? I am utterly frustrated over the handling of a recall whereby my car was taken in for a safety inspection."
"The worst place to go to if your in trouble,, my advisor was ross weinrabe and he did not even help at all."
"We have used this dealer on a few occasions previously and wasn't overly convinced with the service staff we had dealt with, so we were a bit sceptical of taking our car back to them for an issue to be diagnosed."
"I really tired with this service centre that’s why today I cancel my service pack with them and decide to never go back to them."
"I am really disappointed with the service that I have been given, every time I call I have to explain the same situation over and over again."
Vehicle Condition
Pros:
"It’s a 375Bhp, 4 Wheel drive Coupe with a B58 engine and a 8 Speed ZF Auto Gearbox. What a combination."
"I have a m340 (what an amazing car in all aspects from design, handling, comfort and turn of speed)."
"I like the fact that they send you a video of the car check and advise you of the technician's name and contact details for the advisor."
"Very good communication as well and detailed presentations of the car ...which I absolutely love."
"Bought brand new iX M60 from Sytner Harold Wood. Brilliant service throughout."
"Absolutely amazing. From day 1 to collection."
"Fantastic service from Andrew at Sytner BMW, took the time to understand needs and requirements."
Cons:
"The car was absolutely filthy inside and out - the reason, COVID! Unfortunately, now is the time to pay close attention to hygiene."
"Upon closer examination, the car was found to have numerous dents and scratches."
"I bought a BMW X3 2019 plate and after 6 months 3 wheels have corroded."
"Upon collecting our car, we found the dash cam wire was pulled out of the roof lining and left dangling."
"DONT BUY A USED CAR FROM THESE PEOPLE - car not ready on pick up day - MOT not done, so reset the faults computer so it passed the mot - let us drive away with illegal tyres."
"Worst experience ever in BMW UK, I’ve brought the car for Recall and they deleted everything from setting as Apple car and they burn the module for navigation, absolutely nightmare."
"I was twice at this service, once for a recall and second time for a full service! After the second time, I took my car full of scratches."