Berry Thames Ditton BMW Reviews Summary

Customer Service and Staff

Pros:

• "Jonathan's support in the car purchase process was exceptional and made my experience incredible."
• "The staff at Berry BMW, especially Harry, Ben, and Joe, were polite, courteous, and resolved my issues efficiently."
• "James, Chris, and Martin provided outstanding customer service, being attentive, knowledgeable, and going above and beyond."
• "Ashley (Customer Service) and Joe (Technician) provided excellent service, being really nice and going above and beyond."
• "The sales manager/executive Mr. Lonny Cheng was really helpful and made me feel comfortable during my purchase."
• "Duncan Sales Service manager Ashley was very efficient and effective in managing problems and customer needs."
• "Sophie Mendus was extremely pleasant and helpful throughout the car purchasing process."

Cons:

• "The service from Berry's has put me off the BMW brand, with poor after-sales service and unprofessional behavior from the salesperson."
• "I experienced disorganized service and poor availability for booking at Berry's, leaving a negative impression."
• "The staff at Thames Ditton branch were dishonest, unprofessional, and provided an overall disappointing customer experience."
• "The lack of follow-up and poor communication from the staff at Berry Thames Ditton was frustrating."
• "The customer service at Berry Thames Ditton BMW was appalling, with rude behavior and lack of accountability."

Quality of Vehicles and Service

Pros:

• "The car was only 6 months old and was made to look brand new, showing their commitment to quality."
• "Berry BMW provided fantastic service, covering all aspects of my new BMW purchase and ensuring a great experience."
• "I was impressed by the well-presented vehicle and the thoroughness of the staff at Berrys in showcasing the car."
• "The BMW M850i I purchased from Berry Thames Ditton BMW was exactly as described and beautifully presented."
• "The quality of the vehicles at Berry Thames Ditton BMW is top-notch, offering a great selection and well-maintained cars."

Cons:

• "I encountered a significant issue with the insurance documents for my nearly new car, with incorrect start dates and lack of coverage."
• "The quality of service was poor, with repeat visits required for repairs and unsatisfactory handling of warranty and fee issues."
• "The experience with Berry's service for a nearly new car was below expectations, with issues in paintwork and notification of ownership changes."
• "I experienced dishonest practices at Berry BMW Thames Ditton, where unwanted upgrade options were given without consent."
• "The car I purchased from Berry Thames Ditton had major defects overlooked, including perished wiper blades and misaligned bodywork."
• "The service at Berry Thames Ditton was disappointing, with a lack of attention to detail and poor quality work on my car."

Overall Experience and Recommendation

Pros:

• "The overall experience with Berry Thames Ditton BMW was fantastic, with great customer care and service quality."
• "The team at Berry Thames Ditton BMW, especially Shirin and Robert, provided exceptional service, going the extra mile."
• "Jonathan's assistance in the BMW car purchase process was very helpful and polite, making it a pleasant experience."
• "The service at Berry Thames Ditton BMW was professional, with great availability and flexibility, making the car buying process smooth."
• "I had a brilliant experience with Berry Thames Ditton BMW, with exceptional professionalism from the service team."

Cons:

• "The customer service at Berry Thames Ditton BMW was the worst I've ever experienced, with rude staff and damaged vehicles."
• "My experience at Berry Thames Ditton BMW was purely disappointing, with unmet expectations and poor service."
• "The customer journey at Berry Thames Ditton BMW was diabolical, with poor communication and substandard service."
• "Berry Thames Ditton BMW provided terrible customer service, with long wait times and mishandling of vehicle repairs."
• "I had a negative experience with Berry Thames Ditton BMW, encountering issues with staff communication and vehicle quality."