Sainsbury's Reviews Summary

Parking

Pros:

• "I have always managed to find parking and this is not height restricted for people with a van."
• "Big parking with the first hour free."
• "Parking at Sainsbury's is generally straightforward, with ample spaces available for customers."
• "A big Sainsbury's with lot's of parking."
• "The store was very empty at 4.30 pm and parking was relatively easily - near to the store entrance, which was great."
• "Loads of (free) parking... Big enough to have everything."
• "Plenty of parking for families and disabled persons (the parking is free for the first 2hrs)."

Cons:

• "Be aware that this car park will fine you, it has strict rules."
• "Only 1 hour free parking with 30 minute queues. 2 hours is 3 pound, disgusting."
• "Not happy with the parking, they should make it clear that its 2hours max for sainsburys shoppers, all the signs say 4hours max but you can only go over 2 hours if you are signed up to the gym above it, very misleading."
• "Home to world's most confusing parking charges that needed people to man the machines to teach people how to use them for several months after it went live."
• "Parking - to get to the carpark is hard work up a very tight ramp."
• "Shocking parking stress."
• "Parking is good, but surrounding area has become so over developed with huge numbers of flats that getting out of the car park onto the access road has become challenging at busy times."

Customer Service

Pros:

• "Staff very friendly."
• "Friendly, helpful staff."
• "Staff is lovely and helpful."
• "Sainsburys Kingston has been doing a great job doing this difficult times and always providing a exceptional customer service."
• "The staff at Sainsbury's is friendly and helpful, and readily available to assist with any queries or concerns."
• "Very nice staff on the tills."
• "Lovely staff and a great selection of products."

Cons:

• "This is the first and the last time I buy online with you. LESS THAN ONE STAR"
• "They are totally useless!!!! No idea about customer service."
• "Always really unhelpful and unfriendly service, for some reason in particular from male members of staff."
• "This sainsburys has very poor service and bad customers service."
• "I have asked to call the duty manager and it was a big mistake, because he was insensitive and an ignorant person, who dealt with the whole situation in an unprofessional manner."
• "Rude, arrogant and unhelpful till assistant called Gillian!"
• "The online order team are vile."

Product Selection

Pros:

• "However they just have a bigger housewear/clothing and it items."
• "They do have good reductions if you shop around and quite a lot of products are price matched to Aldi."
• "large/big selection"
• "Also has an in-store Argos desk so between the shop and the Argos you can pick up most items from the one place."
• "Good selection of vegetables, small selection of craft beers and some foreign foods."
• "I love Sainsburys selections of produce & meats, the Scottish highlands filets the butcher cuts are the tenderest that I've ever eaten."
• "Large supermarket with many world food options, Japanese, Korean, Indian, Jamaican and others."

Cons:

• "Plus they didn't have the particular brand (or in fact any other) of food that I was looking for."
• "Very expensive to shop, few real deals, NOT well laid out."
• "A lot of the 'snack, party' foods were unavailable, which is a little strange for a Bank Holiday weekend."
• "The main thing I came for didn't even have a place on the shelves (so it wasn't just out of stock temporarily)."
• "Some things were hard to find, would be great if they had a store map app."
• "Most of the shelves are quite empty especially after the weekends."
• "Stock management is very poor! Lots of empty shelves most of the time."