Address: 14 St John St, Coleford, GL16 8AR, United Kingdom
Phone: +441594835751
Rating: 4.7
based on 112 reviews.
Customer Service
Pros:
"Amy at Deans was pleasant, knowledgeable and nothing was too much trouble."
"Jack went above and beyond to communicate with myself, the seller and other parties and got back to all my many many questions in a quick manner."
"Elaine is personable, professional, helpful and knowledgeable."
"The staff are friendly and approachable and will do anything they can to make everything run as smooth as possible."
"All the staff were very friendly and helpful."
"They are easy to approach and very friendly, anything that i have asked about has been dealt with swiftly, accordingly, and professionally"
"The kindness and understanding of the staff was incredible."
Cons:
"Now harassing me and my husband ringing us and giving us abuse, telling me that I'm unprofessional because I dont work at present when I had a baby 3 months ago and am signed off due to health problems."
"Awful estate agents to deal with. Had a viewing on a property only to be sat waiting for no one to turn up."
"Booked a viewing for a property to let, unfortunately once we arrived it did not go smoothly in the slightest. Very unprofessional, wasn’t even let through the door…"
"Very bad experience of this Estate Agency I’m sorry to say. We were hugely let down, and treated shamefully bad by a lady called Anoushka Bethell – the Lettings Manager."
"this agent was particularly unprofessional. pictures misrepresent property, condition far inferior to the advertised condition not to mention zero contact after inquiring particulars on a desirable property after viewing"
"The lettings 'manager' Anoushka and her colleague Tania can't even communicate."
"I will be avoiding dean estate agents in the future"
Professionalism
Pros:
"Alan and his team are not only professional but have a real understanding of what you the seller or buyer are going through."
"I have been in awe of the knowledge, professionalism and efficiency the team has shown since I began working with them."
"Professional and helpful at every turn."
"A very professional and efficient operation, whilst maintaining a friendly and approachable attitude."
"Allan, Anoushka, Tania, Elaine and the rest at Dean Estate Agents handled the unfortunate matter with incredible professionalism and diplomacy."
"The whole team at Dean Estate Agents gave an amazing, professional experience from the day that the property was first considered for sale, until completion day."
"They were professional, efficient and I would recommend them to anyone wanting to buy or sell."
Cons:
"Really do not recommend this agent. They will try to keep all of your deposit money for issues which are stated in the inventory to have been there before the tenancy began."
"very disappointed with not getting my deposit back promptly now waiting over two weeks and that's just not good enough imho"
Communication
Pros:
"Communication perfect, speed of reply as good as it gets; lightning fast!"
"Calls were always returned and Jack in particular, went above and beyond on so many occasions."
"I was constantly updated from the girls in the office on how the sale was going, this kept my mind at ease throughout."
"Very quick at replying to emails and have been responsive to any issues."
"Always received call backs and was constantly updated without the need to chase."
"Between all parties we have good communication which allows the jobs to get completed in a swiftly manner."
"They have been easily reachable and able to answer any questions I might have."
Cons:
"Since dealing with them and speaking with people in the area I have just been hearing one bad thing after another about them and her, so I would warn anyone thinking of using them to do so with extreme care."
Efficiency
Pros:
"Excellent service and although we have no plans to move again anytime soon, if we do need to move again we will definitely choose Dean Estate Agents again."
"Sold for the price she wanted within 3 weeks."
"It was only on the market for a couple of weeks before we received a full asking price offer."
"The house was listed with Dean estate agents and we had about 15/20 viewings within the first week."
"Offer to completion took only 8 weeks."
"it has been a first class stress free service from start to finish"
"From original instruction to the completion of the occupational contract, everything is done in an efficient professional manner."
Cons:
"Our change of Solicitors was cause for concern this delayed the process at a crucial time."
Recommendations
Pros:
"Highly recommended!"
"I cannot fault Anoushka and her team so far and would defiantly recommend Dean Estate Agents."
"I would whole heartedly recommend this family business."
"Highly recommended due to professional & most importantly personal service. Kept fully updated throughout with no need to chase"
"I would recommend Dean Estate Agents without reservation."
"professional, courteous and all round great service! 5 ⭐️"
"I recommend Dean Estate Agents and look forward to continuing our working relationship."
Cons:
"I wish I had read reviews before going into a tenancy with this company."