MKS Car Sales Reviews Summary

Customer Service

Pros:

• "The whole experience from visit, to test drive, to purchase and trade in was totally stress free."
• "The customer service was exceptional."
• "Mohammad and his two sons made the whole process a very pleasurable and stress free experience."
• "Outstanding service and outstanding motor."
• "Mohammad was very professional and trust worthy."
• "Mohammad and Tehmore are just brilliant people, honest and reliable."
• "Mohammed went above and beyond to help me get a car I have always wanted."
• "Mo is extremely helpful in getting the car and price you are happy with."

Cons:

• "Very bad experience. Booked a car and everything was organised to be delivered. Was told the following day it would arrive. I sat in all day waiting for it then received a text message they sold it to someone else."
• "Very agront on the phone his customer service skills are appalling found him not help full at all."
• "After putting down a deposit and traveling 70 miles to purchase a car i found the car to have a major mechanical fault."

After-Sales Support

Pros:

• "The car developed a cpl of issues that needed sorting and after speaking with Mo he just told me go get it sorted and I will pay for it."
• "We will continue to use him!"
• "Mohammed and he sorted the issue out straight away."
• "Mohammed went above and beyond to help me get a car I have always wanted."
• "Mohammed offered to pay for a new battery."
• "He kept his word on deal, and couldn't do enough to help."
• "Mohammed quickly arranged for this to be repaired at no cost to myself."
• "Mohammed made this distance disappeared by his way to deal with my problems."

Cons:

• "The car required a new thermostat and other work 1 week later it wasn't covered by the warranty."
• "Bought a car (Corsa) from MKS about a month ago... Mohammed came out to my house (approx 12 miles) an hour later after MKS was closed for the day. Having driven the car Mohammed noticed the judder too."
• "I bought a volkswagen amarok from MKS car sales 6 weeks ago at a great price, Mohamed who sold me the motor was excellent from start to finish he had everything sorted out quickly and efficiently."