Address: 138 Atholl Rd, Pitlochry, PH16 5AG, United Kingdom
Phone: +441796473888
Rating: 4.1
based on 380 reviews.
Accommodation
Pros:
"Our room upstairs was spacious, cozy, and very clean."
"Lovely room, great shower, comfortable bed."
"The room was simply amazing, we felt at home as soon as we opened the door."
"We stayed in a superior room at the extension, which was recently renovated, spacious, and with a modern and sparkling clean bathroom."
"The rooms are so nice, warm, well maintained, you can open a window which in most hotels I've found you can't."
"Fantastic room with a sofa to sit and chill out n relax."
"Our room was very clean and comfortable."
Cons:
"The room was noisy with a water tank or boiler close by."
"Our only gripe was that the room was quite dimly lit even with bedside and ceiling lights on, and the decoration didn't match the pictures from the website."
"Really disappointing stay at McKays hotel. The room was tiny, we requested a double and were shocked at how little floor space there was."
"Very disappointing. Room was very small, very hot and stuffy, hardly any air."
"Rooms might have been done up, but they are small, cramped and if at the front as we were, then like a goldfish bowl thanks to deep windows."
"The room was across the street in a different building above a cafe, parking was another 60m away on a pay and display car park!"
"There are no words to describe the level of disappointment that hit us when we opened the door."
Food Quality
Pros:
"The food is cooked to a good standard and is good size portions and prices."
"The breakfast at Mckays Hotel is one of the best I've ever had."
"Food was lovely & all the staff friendly and helpful."
"The food is all prepared on site and is high quality."
"The food was absolutely delicious with real attention to detail in the accompanying salad, vegetables and sauces."
"Had the best Fish n Chips I tasted for ages."
"The gluten free fish and chips was delicious, as was the steak and soup."
Cons:
"Scampi also quite bland."
"Expensive drinks and disappointing food. £16.95 for roast salmon, the salmon was fine but the vegetables and the mash were stone cold."
"The food was terrible. We paid over 60 pound for a fillet steak and Teabone steak and both were over cooked and tasteless."
"The totally overpriced fish and chips was a big disappointment after the hype."
"Food was pricey and pretty average to bad."
"The food is below par my partner had mac and cheese tasted of nothing and I had the steak pie again wasn't very well seasoned."
"The food was subpar at best and the service was terrible."
Service
Pros:
"Food was lovely & all the staff friendly and helpful."
"Heartfelt thanks to McKays colleagues Daisy, Danielle and Rachel."
"Amy who was absolutely amazing, super efficient and very professional."
"Service was attentive at all times, even when very busy."
"The staff are really helpful and accompanying."
"The servers were timely to take orders, polite and pleasantly efficient."
"Staff were very welcoming and helpful."
Cons:
"Not only was customer service awful from him, but then the manager apologized for him all the while CONTINUING to tell me I ordered incorrectly."
"Being asked to pay before we had even eaten was weird, felt like we couldn’t order anything else and weren’t welcomed."
"Extremely poor service. Our server was rude and rushed our order, getting our wine wrong and not asking what sides we wanted with the schnitzel."
"The service was terrible and I felt the staff couldn't care less."
"Service was non existent, the young man who took us to our table looked as if he couldn't be bothered."
"Possibly the worst experience I've had in a bar! The staff were unfriendly."
"Not one server or member of staff asked how the meal was, servers stroking and playing with customers dogs whilst serving food."
Value for Money
Pros:
"A little more expensive but worth every penny."
"We really enjoyed our stay which was amazing value for money at just £40."
"All the food we had was good quality and excellent aperol spritz in the 2 hours of reduced cocktail prices."
"And for the food we got, prices are cheap. Love it."
"Good choice of food and reasonable priced drinks."
"Good food, good service and nicely priced."
"Drinks were good and overall pricing was average."
Cons:
"Popped into the Fish shop part today and ordered standard fish supper and 2 can of Irn Bru.... however, was not aware that I had to almost sell a kidney to pay for it."
"20 quid for a burger n chips was a rip off."
"Expensive drinks and disappointing food. £16.95 for roast salmon."
"The one thing to be aware of though is the drink prices, I never usually ask about pint prices but this is the most expensive pint I have ever had."
"Shockingly bad value for money. Two cheese and chutney sandwiches cost £20."
"For the food and drinks we were just shy of £50 massively overpriced for what it was."
"£12 for a chicken wrap!"
Ambience & Location
Pros:
"Beautiful location, stylish hotel/rooms, lovely staff and delicious food."
"Had drinks here 3 night out of the four we stayed in Pitlochry and the pub and outdoor seating had a lovely ambience and is warm and welcoming."
"The location is Pitlochry after a bit of snow which speaks for itself.., lovely as usual."
"Atmosphere is lively and comfortable."
"The location is ideal."
"Hotel in great location with all amenities on your doorstep."
"Great location. We had a two night stay and cannot find fault."
Cons:
"Place dead. Very few customers and even less atmosphere."
"Couldn't leave quick enough after 9pm as the singer was awful."
"If you want a peaceful, quiet break in Pitlochry, this is not the place to stay."
"A poor experience all in all and even the great location and atmosphere will prevent us from returning."
"Occasionally TVs/music too loud for conversation."
"We left the restaurant very soon after the extremely loud live music started which made it too hard to talk."
"Over loud weird mix of music in the dinning/bar, inattentive staff."